The CCIM Institute’s Information Technology team is looking to add a talented Senior IT Specialist to join a dynamic group of professionals that are dedicated to advancing the commercial real estate profession.
Based in Chicago, The CCIM Institute is a professional association with over 10,000 members around the world. The CCIM Institute recognizes an elite group with the commercial real estate industry’s top professional designation. The CCIM Institute also provides continued education and training to current and aspiring industry professionals, technology offerings that enable members to do more deals, and a network that is unparalleled. The CCIM Institute also has a 20-year history of advancing diversity within the commercial real estate industry. Visit www.ccim.com/careersto learn more about our culture and work environment. We look forward to hearing how you’d like to impact The CCIM Institute’s future.
And, while work experience and educational preparation are certainly important, we don’t hire resumes. We hire talented individuals based on our culture and values – the core of which centers around our commitment to uphold a supportive work environment that fosters trust and mutual respect.
Your Core Contributions To The Team
Application Support
Support the Association Management System (AMS)
Analyze data within the AMS
Troubleshooting issues within the AMS Database (data issues, flow automation issues, etc)
Data Cleanup
User/Badge management
Use Dataloader for bulk loading changes, discounts, and more
Serve as tier 1 technical support contact for select applications, systems, and websites used by the organization’s members and staff.
Escalate tier 2 issues to internal staff and tier 3 issues to third-party support/consultants as necessary while providing timely and frequent updates to requestors.
Maintains user requests in HappyFox ticket system and tracks the progress of the incident through to incident resolution.
Building ad-hoc reports for various departments.
Supporting other existing and new applications.
General
Work with select partners to ensure timely product delivery and quality of service.
Document procedures, standards, best practices, and policies as applicable.
Update the IT section of “The Hub” (The CCIM Institute’s Intranet) and its documentation. Also support other departments content on “The Hub”.
Conduct technical webinars, workshops, and training for the association’s Staff and members to increase the value of IT investments.
Serve as technical lead on small to medium scale projects.
Complywith organization’schange controlprocess.
About You
Knowledge and Abilities
3 or more years of technology experience working in an office and/or remote office environment desired.
Strong understanding of database management, web applications, and experience with AMS platforms.
Experience in Salesforce (Fonteva is a plus)
Experience with Business Intelligence tools Tableau/Power BI
Critical thinking and able to think outside of the box
Attention to detail
Problem solving skills
Excel formulas and data analysis of large data sets
Strong communication skills with the ability to take non-technical information and translate to technical and vice versa
Education,certification,licenses
Bachelor's degree in information systems or computer science, or equivalent experience.
Qualifications and other skills
Detail-oriented with strong analytical and troubleshooting skills.
Ability to handle stressful situations while remaining calm and focused.
Excellent verbal and written communication skills.
Ability to perform job requirements with minimal oversight once up-to-speed.
Willingness to learn and experiment with new and emerging technologies.
Must maintain the highest standards of professionalism, integrity, and confidentiality.
Off-hour support may occasionally be required.
What We Provide You
The CCIM Institute works hard to provide benefits that make your life better. We offer a comprehensive benefit program that features:
Health coverage for you and your family through medical, dental, and vision plans.
Financial protection through disability, life, accidental death and dismemberment, and business travel insurance.
A 401(k) plan with company match.
Tax advantages through flexible spending accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
To help you manage your work and life needs we offer a life assistance program, free gym access, and professional development opportunities.
A generous paid time off program, including vacation, sick, personal, summer flex time, and volunteer days.
All The Other Stuff
This position reports to our IT Applications Manager and is an exempt position.
The CCIM Institute is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. In 2018, The CCIM Institute won the Welcoming Environment Organizational award for demonstrating that it engages people in an authentic manner – where uniqueness is valued, respected and supported through opportunities and interaction.
The job functions listed above represent the primary duties and responsibilities of this job and in no way states or implies that these are the only duties to be performed by you. Other duties and responsibilities within the scope of this job may be assigned. You will be required to follow all instructions and to perform all duties requested by your manager; subject to reasonable accommodations and within the scope of the position.
Based in Chicago, The CCIM Institute is a professional association with over 10,000 members around the world. The CCIM Institute recognizes an elite group with the commercial real estate industry’s top professional designation. The CCIM Institute also provides continued education and training to current and aspiring industry professionals, technology offerings that enable members to do more deals, and a network that is unparalleled. The CCIM Institute also has a 20-year history of advancing diversity within the commercial real estate industry. Visit www.ccim.com/careers to learn more about our culture and work environment. We look forward to hearing how you’d like to impact The CCIM Institute’s future.
