The individual selected for this position will be responsible for organizing and leveraging client data to support the implementation of Dynamic Benchmarking’s SaaS software application for associations. The Account Manager will work closely with the client and our internal teams throughout the implementation life cycle to understand business requirements and determine the data points and structure needed to allow the software to function within those requirements.
The Account Manager is the main point of contact and support representative for all Dynamic Benchmarking clients. He/she will support the client to ensure that purchased software systems meet clients’ technical specifications. Applicants for this position should demonstrate exceptional analytical and communication skills. The Account Manager will ensure that client technical configuration is completed on time as determined during client meetings. This position will also be involved in identifying deployment efficiencies as well as preparing support documentation on the platform.
Must be extremely responsive, results oriented, and have keen attention to detail
Thrive as a problem-solver and enjoy using logic to piece together a puzzle
Be ahighly flexible self-starter, able to learn quickly and operate independently and as part of a team
Have a very strong working knowledge of Microsoft Excel, Word and PowerPoint
Have experience defining, measuring, and analyzing business processes, and can suggest process improvements
Have excellent organizational skills with the ability to successfully prioritize multiple responsibilities for multiple projects, with effective and timely follow-up
Must be comfortable working on multiple products/projects simultaneously
Will work closely with other internal departments as needed, deliver the product as defined during the requirements phase
The ability to multitask effectively and be able to demonstrate ability to work remotely.
Excellent organizational and time management skills
Must possess excellent communication skills.
Position is 100% remote so candidate must demonstrate ability to work remotely.
Must be comfortable working with C-level executives.
Since our founding in 2010, Dynamic Benchmarking has been committed to helping businesses succeed by providing them with the most accurate, up-to-date and relevant performance metrics available. By combining the proven business concept of benchmarking surveys with the immediacy and reach of online crowdsourcing we have built a powerful solution that delivers real-time, actionable data and comparisons to help both businesses and individuals improve.
