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About Us

Association Management Center (AMC) is a trusted partner to more than 28 leading associations and professional societies. Our talented team of more than 150 professionals provides the day-to-day operational management our clients need to achieve their business goals. We are proud to support our clients in the impactful work they do and to create a workplace in which all are welcomed and celebrated for their diverse skills, experiences, and backgrounds. At AMC, you’ll join a dynamic team of collaborative, innovative, and supportive professionals and can “Achieve What You Believe.”

About the Role

The Certification Manager plays a vital role in the execution and management of initial certification and recertification processes for multiple certification boards, including the American Board of Neuroscience Nursing,  ABNN, (CNRN, SCRN), Rehabilitation Nursing Certification Board, RNCB, (CRRN) and Hospice Medical Director Certification Board, HMDCB, (HMDC). This role is responsible for supporting certification candidates, managing exam windows, processing audits, handling communications, and performing data entry across platforms including TopClass, Personify, Re:Members, and BadgeCert.

Responsibilities:

ABNN (CNRN & SCRN Certification and Recertification)

• Assist candidates with exam scheduling, postponements, and eligibility.
• Troubleshoot exam issues with Professional Service Industries (PSI) and manage candidate audit communications.
• Pull and reconcile exam result reports from PSI and TopClass.
• Create hospital registration program orders and related invoicing.
• Annually create and maintain exam windows in TopClass.
• Maintain certification and recertification pricing and records in Personify.
• Monitor digital badges via Credly and troubleshoot customer access questions.
• Manually manage audits, including reminders, supervisor notifications, and failures.
• Process inactive, retired, and alumnus status paper applications and enter them into TopClass and Personify.
• Process orders related to foundation grant recipients and check payments.
• Assist data team with certificate reprint orders.
• Monitor and manage customer service inbox.
• Assist Member Services team with caller support and troubleshooting.

RNCB (CRRN Certification and Renewal)

• Import exam results and issue digital badges via TopClass and BadgeCert.
• Manage daily emails from customer service inbox related to eligibility, audits, and renewals.
• Manage audit process.
• Process inactive, retired, and paper applications.
• Maintain pricing and deadlines in Personify and TopClass.
• Prepare and manage renewal tracking reports and communications.
• Enter and maintain status records and handle late renewals.
• Generate finance reports for accounting purposes.

HMDCB (HMDC Certification and Recertification)

• Update certification status in TopClass based on exam results.
• Verify medical licenses and certifications for audits.
• Manage reporting.

Additional Responsibilities:

• Maintain and report on exam statistics and analytics.
• Streamline and standardize processes across all certification programs.
• Grant administrative access to new Member Services staff in TopClass and BadgeCert.
• Train new staff on Personify and Re:Members (5–6 sessions per year) and general certification processes.
• Update certification summary files and collaborate with the account team on annual pricing and handbook reviews.

Requirements:

• Bachelor’s degree.
• Minimum of 3 years’ experience in certification, credentialing, or related program support.
• Strong customer service orientation and communication skills.
• Highly organized, with the ability to manage multiple projects and priorities.
• Proficient in Microsoft Office and comfortable learning new web-based tools.
• Professional demeanor and sound judgment when interacting with staff and vendors.
• Experience with marketing or social media is a plus.

• Team-oriented, proactive, and detail-focused.
• Ability to travel 3-6 times per year, by all modes of transportation including car, plane and train.
• Physical: primarily a desk-based role, requiring extended computer use. Work involves sitting, talking, hearing, and typing, with visual acuity required for keyboard usage, data analysis, and computer terminal operation. Occasional light lifting may be necessary. AMC provides reasonable accommodations to qualified individuals with disabilities to perform the essential functions of their job. Reasonable accommodations will be determined on a case-by-case basis.

ABNN is an independent, not-for-profit corporation established to design, implement, and evaluate a certification program for professional nurses involved in the specialty practice of neuroscience nursing and its subspecialties.

RNBC is an independent, not-for-profit corporation established to design, implement, and evaluate a certification program for professional nurses involved in the specialty practice of rehabilitation nursing and its subspecialties.

HMDCB is an independent, not-for-profit certifying body to design, implement, and evaluate a certification program for hospice medical directors and hospice physicians.

Why You’ll Love It Here:

AMC was founded on the core values of Caring, Mutual Trust, Respect, and Integrity. Employees will enjoy being part of a team that embraces a high-performance culture and fosters accountability, personal growth and client success. 

Our wide range of benefit offerings include:

• Generous paid time off (20+ days!)
• 12 paid holidays
• Medical, vision and dental options, along with life insurance and an Employee Assistance Program.
• Financial wellness benefits including 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Professional development, tuition & certification assistance; internal advancement opportunities.
• Commitment to Diversity, Equity, Inclusion and Belonging.

Compensation:

• $60-$70K annually. Within this range, individual pay is determined by relevant factors, including job-related skills, experience, market data, work location, and education or training.

Location:

• This is a hybrid role in Schaumburg, IL. Employees who reside within 50 miles of the office are expected to work onsite one day per month. At times, there may be circumstances that require additional visits to the office.
• Candidates who live more than 50 miles from the office, including in and out of IL, may be considered for a remote opportunity. Out of state applicants may be eligible for hire, depending on the state in which they reside.
• Applicants must be located and authorized to work in the US on a full-time basis now and in the future. We are not able to sponsor candidates requiring work authorization.

Association Management Center is an equal opportunity employer. We are committed to building a diverse team in which all employees are welcomed, valued and respected for their individual strengths, perspectives, and contributions.

Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

About Association Management Center

AMC is a trusted partner to more than 25 leading national organizations and has a staff of more than 150 association professionals. We are proud to work with one another and to embrace the diversity of our talented staff. At Association Management Center, you can join a dynamic team of collaborative professionals who bring innovative ideas, professionalism, and dedication together to make great things happen on our clients’ behalf.

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