The Association for association professionals in Chicagoland

The primary role of the Member Services Manager at the Illinois Municipal Retirement Fund (IMRF) is to ensure customer satisfaction is achieved through high-quality service in the Member Services department.  The Member Services Manager is responsible for overseeing all aspects of the Member Services omnichannel Contact Center and Member Education Units in both the Oak Brook and Springfield offices. In addition to managing the direct delivery of services to over 500k IMRF members, the manager is also responsible for reporting timely results to leaders and for coordinating with other managers and services needed to support delivery of customer service to members.    This position is also the Business Process Owner (BPO) responsible for the design,