The Association for association professionals in Chicagoland

Position Summary The Member Success Coordinator serves as the frontline representative for the Air & SpaceForces Association (AFA), supporting members by phone and email and ensuring a positive,professional experience at every point of contact. As part of the Member Intelligence &Experience (MIX) Department, this role is essential to the success of AFA’s membershipoperations, data integrity, and overall member satisfaction. The Coordinator handles dayto-day inquiries, maintains accurate records in Salesforce, and supports campaigns, events,and special initiatives. This position is ideal for someone who enjoys helping others, workswell in a structured but fast-paced environment, and wants to grow in data management,operations,