The Association for association professionals in Chicagoland

POSITION OVERVIEW This position oversees the full lifecycle of SIIM’s membership and engagement operations, ensuring a data-driven approach to growth, retention, and member satisfaction. The role integrates analytics, strategy, and technology to strengthen member value, streamline processes, and enhance participation across programs, events, and volunteers. It also plays a key role in delivering excellent customer service and cultivating strong relationships with members to ensure a positive membership experience.  Collaborating across teams, this individual leverages insights to guide decision-making, optimize systems, and deliver meaningful member experiences. ESSENTIAL FUNCTIONS & RESPONSIBILITIES The following tasks, duties and