The Association for association professionals in Chicagoland

A Membership Director is primarily responsible for growing and retaining the Aurora Regional Economic Alliance’s (The Alliance) membership base through sales, engagement strategies, and relationship management. They are the primary lead in cultivating and maintaining strong relationships with new and existing members, ensuring member satisfaction and driving growth in alignment with the Chamber's mission. This role requires a blend of strategic planning, sales acumen, and excellent interpersonal skills to foster a vibrant business community. 

ESSENTIAL DUTIES AND RESPONSIBILITIES (Including but not limited to):

• Membership Recruitment and Sales: Develop and execute comprehensive strategies to identify, recruit, and onboard new businesses for membership. This includes proactive outreach, sales presentations, and meeting established sales goals.
• Relationship Management: Serve as the primary liaison between the Alliance and its members, building strong relationships through personal visits, phone calls, and events.  Become and remain visible in the Greater Aurora Region Community.
• Member Retention and Engagement: Develop and execute comprehensive strategies for membership retention, engagement and satisfaction. Manage the member renewal process and develop initiatives to ensure existing members understand and utilize their benefits.  
• Special Event Planning and Coordination: Plan, promote, and attend new member orientation and  events (e.g. ribbon cuttings, groundbreakings,) to interact with members, build rapport, and increase engagement.  Interface with the Events Team on networking events and professional development. 
• Data Management and Reporting: Oversee the membership database (CRM software) to ensure data accuracy, track interactions, and generate regular reports on membership trends, recruitment performance, and retention rates for senior management and the Board of Directors.
• Marketing and Communications: Collaborate with the marketing team to develop membership marketing materials, campaigns, and communication initiatives (e.g., e-newsletters, social media updates).
• Volunteer Oversight: Manage and support the Alliance Ambassador program and other membership-related committees to facilitate member outreach and engagement efforts.
• Customer Service: Provide high-quality customer service by responding to member inquiries in a timely manner and addressing their needs to ensure a positive member experience. 

Qualifications and Skills

• Education: A bachelor’s degree in business administration, marketing, or a related field is preferred, or an equivalent combination of education and experience.
• Experience: Proven experience in membership management, sales, or a related role within a non-profit or association setting is essential. A track record of meeting or exceeding sales goals is a plus.  Bi-lingual in Spanish is a plus.
• Skills:
• Strong interpersonal, oral, and written communication skills.
• Self-motivated, highly organized, detail-oriented, and able to manage multiple priorities and meet deadlines.
• Proficiency with membership databases/CRM software, Microsoft Office Suite, and presentation software.
• Ability to work occasional evenings and weekends for events.
• A valid driver's license and reliable transportation is required.