The Association for association professionals in Chicagoland

Job Summary: 

The Education Administration Coordinator provides support for the administration of NAEMT’s education programs, training center network, and military partners. Works collaboratively with internal staff, volunteers, faculty, and training centers to facilitate the establishment of new training centers and the expansion of NAEMT education programs within existing training centers. The position requires strong organizational and communication skills, with a focus on delivering responsive and accurate administrative support. Multilingual required, Spanish preferred. This is a remote position.

Duties/Responsibilities:

• Assists the Education Administration team in supporting NAEMT training centers and programming, responding to faculty and training center inquiries, with a focus on international training centers
• Works with Service Center staff ensure a high standard of customer service and quality assurance is provided to our global network of training centers
• Supports training center applicants and established training centers requesting NAEMT courses; assigns Affiliate Faculty as needed
• Collaborates with international education coordinators; coordinates related meetings and events
• Works with internal team and marketing staff to develop and implement promotional strategies to grow and support training centers
• Conducts research and surveys related to training centers; gathers and analyzes data to inform program improvements and enhance responsiveness to partner needs
• Helps identify, track, and report key performance indicators (KPIs) for Education Administration team
• Manages and tracks project timelines and deliverables; schedules meetings and prepares/distributes meeting agendas and notes
• Prepares and provides support documents and resources to NAEMT faculty 
• Provides relevant education course materials to Service Center staff, including course schedules and final exams, in the appropriate format for uploading to the NAEMT Education Portal
• Supports related NAEMT volunteer groups; participates in committees and other groups, both internally and externally, as needed
• Monitors the progress of education program translations and communicates timelines and updates to education team
• Other duties, as assigned

Required Skills/Abilities:

• Multilingual required; Spanish preferred 
• Proficient project management skills; keen attention to detail 
• Excellent written and verbal communication skills
• Excellent interpersonal and relationship management skills
• Excellent organizational and time management skills
• Strong analytical and problem-solving skills  
• Ability to work both collaboratively within a team environment and independently 
• Excellent customer service orientation and ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy 
• Demonstrated ability to schedule and track deliverables, monitor quality, and collaborate effectively with other members of an education team
• Proficiency in Microsoft Office and learning management systems
• Proficiency in online survey tools is desirable
• Understanding of project team tools such as SharePoint, Microsoft Teams, Zoom and Dropbox required

Education/Experience:

• Bachelor's degree or equivalent professional experience in related field
• At least 3-5 years of solid project coordination, preferably within a healthcare association
• Experience working with nonprofit entities

About National Association of Emergency Medical Technicians

www.naemt.org Formed in 1975 and over 100,000 members strong, the National Association of Emergency Medical Technicians (NAEMT) is the only national association representing the professional interests of paramedics, advanced emergency medical technicians, emergency medical technicians, emergency medical responders and other professionals providing prehospital and out-of-hospital emergent, urgent or preventive medical care.NAEMT members work in all sectors of EMS, including government service agencies, fire departments, hospital-based ambulance services, private companies, industrial and special operations settings, and in the military. They also work in hospitals, clinics and other healthcare settings.NAEMT serves its members by advocating on issues that impact their ability to provide quality patient care, providing high quality education that improves the knowledge and skills of practitioners, and supporting EMS research and innovation.

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