The Association for association professionals in Chicagoland

Kadre Management

Kadre Management provides strategic, operational, and back-office support to nonprofit associations and mission-driven initiatives. We exist to help organizations focus on their impact while we manage the systems, structures, and strategies that keep them strong.

Primary Responsibilities

The Account & Event Manager oversees client relationships, ensures needs are met, and coordinates with the Kadre team to deliver exceptional service. The Account & Event Manager acts as a strategic advisor to non-profit boards on organizational management (volunteers and membership) and is responsible for end-to-end conference planning and execution.

Account Management Duties

• Client & Board Liaison:
  • Serve as the primary liaison, maintaining communication with the Board, committees, and members.
  • Participate in all Board and Executive Committee meetings as appropriate.
  • Advise the Board on strategic planning, policy development, and execution.
  • Provide fiduciary support, including maintaining official minutes, securing confidential files (legal, historic, membership data), and administering day-to-day operations.
• Membership & Volunteer Strategy:
  • Develop and implement data-driven strategies for membership growth, retention, value, and satisfaction.
  • Analyze member data, review dues structure, process renewals, and deliver monthly membership reports.
  • Serve as the staff liaison to the Membership Committee.
  • Develop, orient, evaluate, and recognize volunteers.
  • Serve as staff liaison to other committees, providing necessary support and follow-up.
• Administrative & Operational:
  • Manage cross-departmental functions, updating the association management team as needed.
  • Oversee board support tasks and dues renewal processes.
  • Manage website content, edit and maintain member databases, and handle invoicing.
  • Manage and maintain all communications and marketing (newsletters, mailings).
  • Collaborate on new member research, outreach, and onboarding.
  • Represent the team in new account growth opportunities and proposal creation.

Conference Management Duties

The Account & Event Manager is responsible for all event planning and execution from inception to completion, acting as a true business partner to clients.

• End-to-End Planning: Manage the full production cycle for multiple events, ensuring all projects stay on schedule and within the agreed scope.
• Logistics & Vendors:
  • Manage all event preparation: printing, packing, inventory, equipment orders, and loading/unloading.
  • Source and manage vendor/venue logistics: AV/production, F&B, event technology, exhibit space, and poster areas.
  • Cultivate relationships, compile quotes, and negotiate contracts (services, dates, space).
• Registration & Attendees: Manage attendee registration, tracking, and reporting (rooming lists, participant lists, F&B).
• Speakers & Sponsors: Manage speaker logistics (travel, materials, reimbursements) and sponsor fulfillment (excluding solicitation).
• Onsite & Follow-up: Oversee on-site preparation, production, event breakdown, and post-event evaluation/financial reconciliation. Ensure consistent, high-level service throughout all phases.
• Collaboration: Serve as the staff liaison to the Conference Committee. Collaborate with marketing staff on content delivery and administrative staff for seamless meeting experiences.

Candidate Profile

The ideal candidate thrives in a fast-paced, deadline-driven environment, demonstrating effective independent work, attention to detail, and initiative.

Qualifications

• Experience (Mandatory): 5-7 years of account management experience for non-profit associations AND 5-7 years of progressive experience in meeting planning and coordination (venue selection, budgeting, logistics). Note: Candidates without both non-profit management and meeting planning experience will not be considered.
• Skills: Strong project management, excellent organizational and written/verbal communication skills, and a critical degree of accuracy/detail orientation.
• Technical: Proficiency in Microsoft Office (Word, Excel, PowerPoint). Experience with association management platforms is a plus.
• Travel & Schedule:
  • Domestic travel (10-15%) is required for 4-6 onsite events per year.
  • Must be prepared for flexible hours, including some weekend/evening travel, to attend events and accommodate 3-4 virtual client meetings per month held after business hours.
  • This is a remote position that requires mandatory travel for all assigned events
  • Ability to lift and move equipment up to 30lbs.