The Association for association professionals in Chicagoland

Primary Purpose The Director, Membership is the owner of NEI’s membership strategy, systems, and performance. This role is accountable for defining, protecting, and evolving NEI’s member value proposition; ensuring excellence and discipline in membership operations; and providing executive leadership with timely, credible intelligence on membership health, risks, and opportunities. The Director sets standards for member engagement, data integrity, and service delivery across the organization, holds the membership function accountable for measurable outcomes, and serves as a trusted advisor to the Executive Leadership Team on membership growth, retention, revenue stability, and long-term sustainability. Principal Duties and Responsibilitie