The Association for association professionals in Chicagoland

NAN is seeking a highly organized and collaborative Program Coordinator to support the planning, implementation, and administration of a broad portfolio of programs and initiatives. This position plays a key role in coordinating volunteer leadership, educational programming, member services, and selected strategic initiatives. The Program Coordinator works closely with NAN staff and volunteer leaders to ensure programs and committees operate smoothly, communications are timely, and organizational goals are effectively supported.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Volunteer & Committee Coordination:

• Serve as staff liaison to assigned committees and task forces, supporting ongoing projects and timelines
• Maintain committee rosters, meeting schedules, and leadership records
• Prepare and distribute onboarding materials for new committee members
• Coordinate annual conflict of interest disclosures and code of conduct attestations
• Support the annual awards process, including information collection and committee coordination
• Administer the Leadership & Ambassador Development (LEAD) Program, including scheduling sessions, communicating with participants, distributing surveys, and maintaining program resources in the online community
• Coordinate committee-related website updates and email communications
• Manage the nominations and technical aspects of Board elections
• Coordinate the Fellow application and review process, including committee support and implementation of final decisions
• Assist with implementation and tracking of selected strategic initiatives

Education & Events:

In conjunction with the Director of Education and Outreach:

• Respond to member and learner inquiries related to courses, events, and registration
• Coordinate and distribute course and event announcements
• Monitor and report on enrollment and participation metrics
• Coordinate speaker logistics, including contracts, scheduling, correspondence, and session moderation
• Support the planning and implementation of conferences, workshops, and educational events

NAN Foundation:

• Provide administrative and project support for NAN Foundation initiatives
• Assist with donor relations, including contribution tracking, thank-you communications, and recognition fulfillment

Member Services:

• Support membership-related initiatives and programs as needed
• Assist with administration and promotion of the NAN Online Community
• Serve as a backup contact for member inquiries by phone and email when needed

General Duties:

• Assist with the compilation and submission of continuing education (CE) and annual reports
• Provide administrative and project support to the Associate Director and Executive Director as assigned
• Perform other duties as needed to support organizational priorities

Supervisory Responsibilities:

• None

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple projects, deadlines, and priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Comfortable working both independently and collaboratively
• Proficiency with Microsoft Office; experience with association management systems (iMIS preferred) and online platforms a plus
• Adaptable, tech-savvy, and willing to learn new systems
• Professional, positive, and service-oriented approach when working with members and volunteers
• Ability to travel occasionally, including attendance at the annual conference

Experience & Education:

• Bachelor’s degree preferred
• 1-3 years of experience, association or nonprofit experience preferred

Compensation & Benefits:

• Salary range: $50,000 - $65,000, commensurate with experience
• 100% employer-paid medical, dental, vision, and life insurance
• 401(k) with 3% employer contribution (eligible after first year)
• 15 days paid vacation to start, paid sick time, paid holidays, and Winter Break (December 24–January 1)