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Position Overview  Reporting to the Certification Supervisor and Director of Certification, this individual is responsible for the processing of customer inquiries and applications for certification, certification renewal, and post-approval of continuing education submitted by individuals. This position requires excellent customer service skills and the ability to interact tactfully with all internal and external stakeholders of the Commission on Rehabilitation Counselor Certification (CRCC). The successful candidate will have the ability to understand a complex system of inter-related activities, to draw independent conclusions based on information provided by candidates and the Standards and Exam Committee members. This individual will be respo