American Academy of Otolaryngology-Head and Neck Surgery
Alexandria, Virginia
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Coordinator, Digital Learning Operations
American Academy of Otolaryngology-Head and Neck Surgery
Application
Details
Posted: 15-Mar-24
Location: Alexandria, Virginia
Type: Full Time
Categories:
Administrative, Clerical, Support
Customer Service and Support
Additional Information:
Telecommuting is allowed.
Overview
The American Academy of Otolaryngology – Head and Neck Surgery Foundation seeks a professional, energetic, and detail-oriented individual to support the business unit in a variety of professional and administrative duties.
Reporting Structure
The Coordinator, Digital Learning Operations reports to the Senior Manager, Digital Learning Operations.
Qualifications
Bachelors’ or Associate degree with at least two years of administrative and customer service experience. Ability to operate effectively both independently and within a team environment. Must have excellent organizational, interpersonal, written, and oral communication skills. Computer proficiency in Microsoft Office, Excel, and ability to learn to use iMIS Engagement Management Software (EMS) efficiently. Excellent customer service, problem solving, and judgement skills. Some travel will be required (AAO-HNSF Annual Meeting).
Key Responsibilities
Serve as a key member of the Digital Learning Operations team responsible for the day-to-day aspects of learner inquiries and training needs.
Provide service excellence to all internal and external inquiries (member and non-member) with a positive attitude, sense of urgency, and attention to detail to address and resolve inquiries efficiently and effectively.
Provide administrative support for financial transactions related to education product subscriptions and activity purchases.
Conduct quality control tests on newly created digital learning activities to ensure functionality and accuracy.
Support the maintenance of OTOLogic, AAO-HNSF’s learning management system with home page updates and featured course announcements submitted to align with marketing updates in OTO News (weekly member eblast).
Maintain a reporting relationship with the Senior Manager, Digital Learning Operations with each assignment.
Specific Duties
Provide help desk support communication (written and visual aids) to assist learners and residency training programs.
Process subscription product purchases and enrollment in a timely manner for Flexible Lifelong Learning Xperience (FLEX) and the Otolaryngology Core Curriculum (OCC).
Provide administrative support for financial transactions for the Academy’s learning management system/products and business unit working in collaboration with AAO-HNS’s Finance & Administration Business Unit.
Manage CME transcript inquiries, monthly MOC reporting, ACCME Annual PARS submission, and other ACCME-related needs.
Coordinate all Annual Meeting booth management needs to support the team which includes the department schedule, packing team supplies, and learner support aids.
Attend the Annual Meeting to provide CME booth support and handle attendee inquires.
Maintain shared documents within the department.
May participate on internal teams, either through formal assignment, or on an ad hoc basis.
Consistently demonstrate courteous, cooperative, and helpful behavior to all contacts, internal and external.
Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either orally or in writing.
Application Instructions:
Please submit your resume, cover letter and salary expectations through one of the following options (applications without this information may not be considered).
Email: Attach a Word document or copy and paste your cover letter and resume.
Mail: AAO-HNSF, 1650 Diagonal Road, VA 22314-2857 Attention: Human Resources
About American Academy of Otolaryngology-Head and Neck Surgery
The American Academy of Otolaryngology – Head and Neck Surgery http://www.entnet.org one of the oldest medical associations in the nation, represents around 12,000 physicians and allied health professionals who specialize in the diagnosis and treatment of disorders of the ears, nose, throat, and related structures of the head and neck. The Academy serves its members by facilitating the advancement of the science and art of medicine related to otolaryngology and by representing the specialty in governmental and socioeconomic issues. The organization’s mission is “Empowering otolaryngologist-head and neck surgeons to deliver the best patient care.”We take pride in our excellent benefits package offered to eligible employees, which includes medical, dental, and vision coverage. We also provide short and long term disability insurance, life insurance, flexible spending accounts, 403(b) retirement plan, credit union membership, five weeks of PTO, and nine holidays, compressed work schedules and flexible scheduling. We offer a business casual dress environment, free parking, commuter benefits, and walking distance to the King Street Metro. We are proud to be an equal opportunity employer.