https://careers.associationforum.org Latest AssociationJobs.org Career Center Jobs Wed, 22 Apr 2026 11:13:44 Z https://careers.associationforum.org/jobs/rss/22200249/development-coordinator https://careers.associationforum.org/jobs/rss/22200249/development-coordinator Rosemont, Illinois, The Development Coordinator supports the fundraising and industry relations departments by managing administrative processes, coordinating logistics, and ensuring efficient execution of initiatives. This role is responsible for tracking donor and partner activity, preparing materials, and assisting with sponsorship fulfillment and communications. The Coordinator works cross-functionally to maintain accurate records, streamline operations, and support revenue-generating efforts. Year-Round Responsibilities: Industry Relations- Coordinate Corporate Relations Committee meetings, including scheduling, confirming Chair and Vice Chair availability, and preparing agendas. Maintain ongoing communication with corporate sponsors, including sharing information on upcoming meetings, sponsorship opportunities, and tracking deliverables. Schedule and coordinate meetings with corporate sponsors. Maintain and update tracking systems for sponsorship revenue and generate regular reports on annual performance. Assist with the preparation and submission of grant requests through online grant portals. Assist with drafting and routing sponsorship agreements/contracts. Help coordinate post-engagement follow-up with sponsors. Fundraising- Coordinate Development Committee meetings, including scheduling, confirming Chair and Vice Chair availability, and preparing agendas. Pull and manage monthly donor reports for the SSO Impact Fund, ensuring accurate and up-to-date records. Oversee the SSO Tiered Giving Program by tracking donor levels and ensuring appropriate recognition and benefit fulfillment. Conduct initial outreach to foundations to introduce SSO initiatives, gauge interest in funding opportunities, and support the development of new funding relationships. Assist with the preparation, submission, and tracking of grant applications for foundational giving, including managing timelines, compiling required materials, and maintaining accurate records within grant portals. Help coordinate post-engagement follow-up with donors. Support the planning and execution of annual fundraising initiatives. Meeting Responsibilities (SSO Annual Meeting, Advanced Cancer Therapies Conference, Fellows Institute): Serve as a primary point of contact for exhibitors and sponsors, responding to questions related to logistics, and timelines. Send reminders to exhibitors and sponsors regarding payments, deadlines, and required materials. Assist with exhibitor and sponsor onboarding, including portal access and resource distribution. Track exhibitor and sponsor deliverables to ensure all benefits are fulfilled in advance of and during the meetings. Support onsite coordination of exhibitors and sponsors, including issue resolution and general assistance. Position Responsibility Distribution: Administrative & Coordination: 35% (Scheduling, committee coordination, meeting logistics, communications) Corporate Relations & Sponsorship Support: 25% (Sponsor communication, deliverables tracking, contracts, exhibitor support) Fundraising & Donor Management: 20% (Impact Fund support, donor tracking, tiered giving program, grant submissions) Annual Meeting Support: 15% (Exhibitor management, sponsor fulfillment, onsite logistics) Reporting & Data Management: 5% (Revenue tracking, CRM/iMIS updates, reporting and analytics) Qualifications: Bachelor’s degree in nonprofit management, business administration, communications, or a related field preferred. Entry-level position; 0–2 years of relevant experience in nonprofit, development, fundraising, or administrative support roles preferred but not necessary. Strong organizational skills with the ability to manage multiple projects, deadlines, and priorities simultaneously. Excellent written and verbal communication skills, with a professional and service-oriented approach to stakeholder interactions. Experience working with databases or CRM systems (iMIS preferred) and proficiency in Microsoft Office Suite. Detail-oriented with strong analytical and problem-solving skills. Ability to work both independently and collaboratively in a fast-paced, team-oriented environment. Willingness to travel and provide onsite support for the Annual Meeting and other events as needed. What we offer: Collaborative work environment that values hard work and creative thinking. Support for professional development. Competitive salary with great benefits including health insurance, dental benefits, vision insurance, 401K, and PTO. In addition, the SSO office is closed the week between Christmas and New Year’s Day. Flex hours, casual dress code, and a hybrid schedule four days per week virtual and one day (Wednesday) mandatory in the office. Free in-building workout facility. Conveniently located near I-294, I-90 and I-190, and easily accessible from the Rosemont CTA Blue Line station. Complimentary shuttle from the station to the building during rush-hour. Tue, 14 Apr 2026 16:29:10 -0400 https://careers.associationforum.org/jobs/rss/22182151/learning-events-specialist https://careers.associationforum.org/jobs/rss/22182151/learning-events-specialist Chicago, IL, The Association Forum has an exciting opportunity on our Learning & Events Team! The newly defined Learning & Events Specialist is a critical contributor to the successful planning and execution of Association Forum learning programs and events. The Learning & Events Specialist exercises acute attention to detail; effectively executes plans and improvises in response to the unexpected; is an inclusive relationship builder; is technically adept managing member and LMS systems and ensuring data integrity; and provides best-in-class service to internal team members and external members and partners. Success of the Learning & Events Specialist will be measured in the following areas:   Program & Experience Operations - Owns the operational execution of Association Forum’s learning and events portfolio ensuring consistent, high-quality experiences for members, speakers, and partners, including: Operational support for all virtual and in?person learning programs, including CAE Study Group, Association 101/201, Emerging Leaders Program, Kitchen Cabinet Programs, CEO Readiness Boot Camp, webinars, and Signature Events (Women’s Executive Forum, Holiday Showcase, Honors Gala, Man In), and other events as needed. Coordination of event logistics, materials, speaker support, and onsite execution Proactive problem-solving during program delivery to ensure smooth execution and a positive attendee experience Willingness to support evening events as required Systems, Data & Operational Infrastructure – Ensures learning and event systems are accurate, reliable, and continuously improving to support scale, insight, and decision-making. Ownership of program setup and maintenance across association and event systems (e.g., netFORUM, eShow, BlueSky, LMS, Asana, SurveyMonkey, Higher Logic) Management of registration data integrity and stakeholder communications Setup and administration of webinars and digital learning experiences within the LMS Maintenance of instructional resources and course administration Preparation and distribution of dashboards tracking registration, engagement, and trends Stakeholder & Volunteer Enablement – Creates a frictionless, trusting experience for speakers, volunteers, and internal partners. Speaker coordination and support before, during, and after programs Administrative support for volunteer advisory groups, including scheduling, materials, reports, and action tracking Relationship management that fosters positive, engaging volunteer and speaker experiences Cross-functional collaboration with Marketing to ensure accurate, timely promotion and up-to-date website content and Business Development to ensure seamless experience for partners. Customer Service & Member Experience – Delivers best-in-class service that reinforces Association Forum’s reputation for professionalism, responsiveness, and care. Prompt, professional responses to member, speaker, and partner inquiries Anticipation of common questions or friction points and proactive resolution Consistent follow?through on commitments to build confidence and credibility Continuous Improvement & Operational Excellence – Continuously improves how learning and events are delivered exercising sound judgement, initiative, and practical implementation. Identification of workflow inefficiencies and opportunities to streamline processes Documentation and maintenance of standard operating procedures (SOPs) to support consistency and scalability Proactive identification of risks, gaps, or improvement opportunities with proposed solutions Support for special projects and strategic initiatives as assigned For consideration, candidates must possess the following: 3–5 years of experience in event management, customer service, and/or administrative support. Demonstrated ability to manage complexity, improve systems, or scale operations is valued as highly as years of experience. Strong organizational skills with the ability to manage multiple projects, timelines, and priorities. Excellent written and verbal communication skills and a commitment to delivering high?quality member service. Proficiency with association databases, event management systems, and related technology. Advanced administrative skills and proficiency with Microsoft Office tools. Ability to work collaboratively across teams and with diverse stakeholders. Commitment to a strengths?based culture, with the ability to leverage personal CliftonStrengths to support team and organizational success. Association Forum is proud to be an equal opportunity employer. We realize the key to creating a company with a world class culture and employee experience comes from who we hire, as well as creating and maintaining a workplace that celebrates everyone. We proudly consider qualified applicants without regard to race, color, religion, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, veteran or military status, or any other legally protected category. Tue, 07 Apr 2026 12:47:05 -0400 https://careers.associationforum.org/jobs/rss/22166220/member-and-volunteer-services-coordinator https://careers.associationforum.org/jobs/rss/22166220/member-and-volunteer-services-coordinator Burr Ridge, Position Function The Member and Volunteer Services Coordinator (MVSC) is the primary contact for membership- and volunteer-related inquiries. The MVSC also handles logistics of membership recruitment and retention. The MVSC is responsible for processing incoming applications and accompanying dues and contributions and assists in other areas as needed. Duties and Responsibilities Serve as primary contact for membership- and volunteer-related inquiries Serve as one of several “operators” to field and direct incoming calls Process incoming membership applications, conduct follow-ups if application is incomplete Identify and process membership applications requiring review by the Membership Committee Process membership dues and contributions which accompany application or renewal Assist in follow-ups with delinquent members and formulating new recruitment avenues Maintain database including data clean-up, processing of National Change of Address and returned mail, and other data entry as needed Coordinate the membership resignation process, deceased members, requests for Emeritus or Fellow status, and dues reductions or waivers Coordinate and send communications regarding application approval, recruitment, new member onboarding and other regular membership processes Maintain and update member contact information based on member communications and online research Assist with management of the Membership Committee, Emeritus Engagement Committee, Early Career Advisory Council, Governance Committee and DEI Sub-committee by managing volunteer data, coordinating calls and agenda/material delivery, and producing minutes. Assist with coordination of the membership department presence at the NASS Annual Meeting Travel to NASS meetings and other organizations’ meetings as required Skills Excellent verbal and written communication skills Detail-oriented nature Proficient in Microsoft Office 365 (Outlook, Excel, and Word) Familiarity with non-profits and customer databases/AMS (examples Protech, Fonteva, iMIS) preferred Education High school diploma/GED required Some college preferred Some business administration courses desired   Experience 2 to 3 years in customer service required Supervision Exercised None Relationships Publications Division Education Division Travel Occasional travel required to NASS and other organizations’ meetings (1-3 times a year) Job Conditions Primarily remote work with 1 day per week in office Exposure to glare/eyestrain from computer screen Weekends and weeknights occasionally required Tue, 31 Mar 2026 12:13:07 -0400 https://careers.associationforum.org/jobs/rss/22220894/manager-meetings-convention https://careers.associationforum.org/jobs/rss/22220894/manager-meetings-convention Virginia, The National Community Pharmacists Association (close to King Street Metro) is seeking experienced candidates for a Manager, Meetings & Convention position.  NCPA fosters a dynamic and empowering work environment.  We are a membership organization representing over 18,000 independent pharmacy owners, healthcare providers who are small business owners serving their communities.  We are dedicated to providing our employees with the tools, support, and opportunities they need to thrive.  The candidate will assist the Director, Meetings and Convention in the planning and execution of association wide meetings and events.  They will coordinate logistics for venues and vendors, support budget preparations, assist in cross-departmental reconcilements, assist with scheduling and timeline management, while communicating with internal teams and assisting in the management of on-site event operations.  The candidate should possess 2-4 years of progressive experience in meeting/event planning, strong organizational and multitasking skills, have an innovative approach, excellent communication and teamwork abilities along with proficiency in Microsoft office, Airtable, Asana, social tables/diagram or similar tools.  The candidate should be a proactive, problem solver with experience in large-scale events/conferences. Management of event portfolios of up to 10 events per year is a plus for this position. Position will require travel domestically to meeting venues. We offer a hybrid working schedule; during Memorial Day to Labor Day; in office work Tuesday/Thursday, remote work Monday/Wednesday/Friday.  During Labor Day to Memorial Day, in office work Tuesday/Wednesday/Thursday, remote work Monday/Friday.  Salary commensurate with experience.   Send resume, cover letter and salary requirements to careers@ncpa.org . Resumes submitted without salary requirements will not be considered.  Wed, 22 Apr 2026 09:26:14 -0400 https://careers.associationforum.org/jobs/rss/22215715/manager-volunteer-relations https://careers.associationforum.org/jobs/rss/22215715/manager-volunteer-relations 1101 K St. NW, Suite 500, Washington, DC 20005, Summary ASAE is the essential organization for association management professionals. We offer a collaborative, mission-driven workplace with a focus on innovation, inclusion, and service. Our staff enjoys a comprehensive benefits package, a supportive hybrid work environment, and opportunities for continuous learning and development. The Manager, Volunteer Relations, is responsible for creatively and proactively overseeing assigned volunteer groups, assisting in planning and managing the volunteer program of work and initiatives in alignment with ASAE's strategic priorities. The Manager is responsible for the full fiscal and council cycle for each assigned volunteer group, including planning, execution, and evaluation of activities. As the primary staff liaison for assigned volunteer groups, the Manager acts as a bridge between ASAE staff and volunteers. They work closely with the chair, vice chair, and executive staff liaison to ensure that each group's activities and program of work are aligned with ASAE's strategic goals. The Manager facilitates communication, manages volunteer assignments, addresses concerns, and ensures a smooth and productive volunteer experience by keeping both staff and volunteers informed and aligned with organizational objectives. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Volunteer Management Serves as Staff Liaison for assigned councils/committees, subcommittees, and ad hoc volunteer groups, working closely with council/committee leadership and members to: Identify and create content and resources for ASAE members Provide guidance, coaching, and expertise to volunteers to ensure effective participation Facilitate recurring meetings (monthly or bimonthly), agendas, and workflows to ensure committees operate efficiently Monitor volunteer engagement and progress, flagging risks or opportunities for leadership Serve as a communication bridge between committees and ASAE staff Support the full volunteer lifecycle, including recruitment, onboarding, term management, orientation, and recognition activities. Ensure ASAE's priorities and expectations for volunteers are clearly communicated during onboarding and throughout the council/committee year. Support key department initiatives, including awards programs, volunteer recruitment cycles, and ASAE learning programs. Other duties may be assigned. Essential Skills Strong organizational and time management skills with exceptional attention to detail, able to prioritize and coordinate multiple initiatives simultaneously Excellent interpersonal, verbal, and written communication skills Ability to build strong relationships with volunteers and staff, acting as a trusted liaison Skilled in facilitating communication, coordinating volunteer assignments, and resolving volunteer concerns Experience developing and managing organizational and program budgets Ability to work independently with minimal oversight while also collaborating effectively across all levels of the organization Ability to align volunteer work with organizational goals and priorities to ensure a productive and positive volunteer experience. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This position operates in a professional hybrid work environment. Requires a minimum of 2 days per week in office. Physical Demands This position requires the ability to lift up to 20 lbs. Travel No more than 10% of travel is expected for this position. Required Education and Experience Bachelor’s degree in business administration, Communications, or related field or equivalent combination of education, training and experience required. Minimum of 3-5 years of professional experience in volunteer or program management, with knowledge of best practices and engagement strategies. Working knowledge of Microsoft Office suite or related software. Experience with Higher Logic and OpenWater platforms a plus. Preferred Education and Experience Minimum of 3-5 years of professional experience in volunteer management, program coordination, or association/nonprofit operations, including experience implementing best practices and strategies for engaging and supporting volunteers. Experience generating organizational and program budgets. Benefits Flexible Work Hours Medical, Dental, Vision Prescription Plan Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account Generous 401k Retirement Plan Employee Assistance Program (EAP) AFLAC Legal and Identity Theft Plans Company Paid Professional Development Tuition Reimbursement Thank you for your interest in joining our team! To ensure we can give every candidate fair and equal consideration, we ask that all applications be submitted through our official online application portal. Unfortunately, we're unable to process applications received via email or other methods, as our system is designed to track and review all submissions through the portal . This helps us keep the process organized and ensures no application gets overlooked. We truly appreciate your understanding and look forward to reviewing your application through our online system. Mon, 20 Apr 2026 11:02:56 -0400 https://careers.associationforum.org/jobs/rss/22208707/member-services-concierge https://careers.associationforum.org/jobs/rss/22208707/member-services-concierge Remote, The Member Services Concierge serves as the primary frontline support resource for members and prospective members. This role delivers timely, accurate, and friendly assistance related to membership, renewals, account access, and event registration. The position also provides light administrative and logistical support for leadership committees as needed. ESSENTIAL RESPONSIBILITIES Member Communications, Email Inbox, Membership Dues & Registration Support Monitor and respond to member inquiries via email, phone, and Microsoft Teams provide timely, accurate, and friendly service. Manage the membership@nirsa.org and nirsa@nirsa.org inboxes.   Serve as the first point of contact for questions related to membership, renewals, benefits, and account access; independently resolve issues when possible and coordinate with staff for items requiring escalation. Support event registration by assisting members with navigating the registration system, processing payments, locating confirmations and invoices, and troubleshooting common challenges. Partner with Data & Accounting Manager to assist with event registration tasks as needed. Document all member interactions in the association management system (iMIS). Develop and maintain proficiency in iMIS, including data entry, account updates, and basic troubleshooting. Identify common questions and recurring issues; recommend improvements to workflows, email templates, FAQs, and training materials to enhance the member experience. Additional Responsibilities Participate in team meetings and training to remain current on membership policies, systems, and events. Some travel 1-2 times per year may be required.  MINIMUM QUALIFICATIONS AND EXPERIENCE Required: High school diploma or GED or 2-3 years of experience in association operations, customer service, or administrative support in a member-centric association. Strong customer service orientation. Delivers warm, friendly, and patient customer service while representing the organization professionally and building rapport quickly. Communicates clearly across email, phone, and Teams, translating technical issues into simple, member friendly language. Stays highly organized by managing multiple inboxes, tracking inquiries, and documenting details accurately. Solves common membership and registration issues independently and uses sound judgment about when to escalate. Learns systems quickly, navigates AMS tools confidently, and adapts easily to new processes or software updates. Remains calm under pressure, prioritizes effectively during high inquiry volume, and consistently contributes a positive, member-centric experience. Works effectively in a fully remote environment by staying connected, communicating proactively, and participating actively with the team. High attention to detail and accuracy regarding transactions and documentation. Highly collaborative and team-oriented personality. Excellent communication skills, both written and oral. Ability to establish and maintain effective working relationships with staff and members in a remote environment. Strong general computer skills, including competence with MS Word, Excel and Teams. Preferred: Associates degree in communications, psychology, or similar fields beneficial to nonprofit membership management, and/or certification(s) in customer service, nonprofit management, or similar. CRM / AMS software proficiency, preferably iMIS   PHYSICAL DEMANDS & REQUIREMENTS   The position requires prolonged sitting or remaining in a stationary position, occasional movement such as retrieving files and navigating a home office setup, visual acuity for screens and documents, frequent and prolonged use of a computer keyboard and mouse to perform data analysis and communication tasks, and ability to effectively communicate with team members via written and oral means, including phone and video conferencing products. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.  Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. 25 hours per week minimum with occasional 1-4 additional hours per week at peak times. 401K plan. Fri, 17 Apr 2026 22:02:13 -0400 https://careers.associationforum.org/jobs/rss/22203123/membership-licensing-manager https://careers.associationforum.org/jobs/rss/22203123/membership-licensing-manager D.C., The Membership and Licensing Manager works to promote ALTA membership effectively and strategically, creating a great ALTA experience for members and non-members in the title industry. This position will also manage the policy forms licensing program. The Membership and Licensing Manager will coordinate with ALTA team members to maintain accurate data on member companies and individuals in the ALTA database. Summary of Duties & Responsibilities: Effectively and strategically promote ALTA membership and create a great ALTA experience for members and non-members in the title industry. Partner with ALTA team members to ensure data on member companies and individuals is accurate and up to date within the ALTA database. Create/maintain Membership and Licensing training program and standard operating procedures Work closely with VP of Membership to prioritize tasks, monitor progress, and support the achievement of individual and departmental goals. Manage ALTA Registry to maintain accurate data Other duties and responsibilities as assigned, contributing to team and organizational success.  Preferred Skills & Qualifications Bachelor’s degree; At least 3-5 years of experience in customer service role, Association experience a plus; or a combination of education and experience Demonstrated customer service skills, including the ability to communicate clearly and professionally, respond to inquiries with empathy and efficiency, and resolve issues in a timely, solutions-focused manner while maintaining positive relations with internal and external customers/partners. Demonstrate the ability to effectively lead and influence teams by fostering collaboration, accountability, and shared ownership of outcomes. Proficiency in various software programs, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other pertinent AMS databases (re:Members/Impexium, etc.) Ability to understand, interpret, and work with data within a database, including accurately reviewing information, identifying trends or discrepancies, and using data insights to support decision-making, reporting, and daily operational tasks. A proactive approach to problem-solving with strong decision-making skills Excellent project management skills with great attention to detail. Detail-oriented individual with exceptional organizational and time management skills. Thu, 16 Apr 2026 09:59:10 -0400 https://careers.associationforum.org/jobs/rss/22181958/account-manager https://careers.associationforum.org/jobs/rss/22181958/account-manager Remote, Role Purpose The Account Manager serves as a liaison between A2 and customers, serving as the primary point of contact for assigned accounts and responsible for building strong, long?term relationships with customers, ensuring customers realize the value of Acumen, and driving retention and growth across the customer lifecycle. The AM guides customers through implementation, onboarding, adoption, renewal, and expansion while partnering closely with cross?functional teams to deliver an exceptional customer experience. Core Responsibilities Serve as the primary point of contact for assigned customers, owning the overall relationship and customer experience from onboarding through postimplementation. Drive ongoing adoption and value realization of Acumen by aligning platform capabilities to customer goals and KPIs. Lead regular customer check-ins, business reviews, and renewal conversations, proactively identifying risks, and opportunities. Partner with Customer Success, Support, Product, and Sales to resolve issues, communicate roadmap updates, and share customer feedback. Identify and qualify expansion opportunities (additional users, modules, or use cases) and collaborate with Sales on execution. Understands how to run a revenue pipeline with a book of business. Monitor account health using engagement, usage, and outcome metrics to proactively address churn risk. Performance Expectations Renewals and Growth:  contribute to GRR by being responsible for a book of business that includes sales, renewals, upselling, and expansion. Adoption & Usage: ensure adoption and ongoing usage throughout associations. Customer Contact: maintain ongoing contact with a portfolio of customers. Required Qualifications Experience: 3-5+ years of experience in Customer Success, Sales, Account Management, or a related client-facing role, ideally within a SaaS environment. Strong communication, presentation, and relationship?building skills. Demonstrated success in driving account growth, renewals, and revenue targets across a book of business. Proactive problem?solver. Ability to manage multiple accounts and priorities. Experience with CRM, customer success platforms, or SaaS analytics tools. Background in onboarding, technical training, or consulting. Ability to interpret customer data and product analytics. Technical / Functional Skills: Knowledge of data analytics platforms, BI tools, or insights driven platforms. Intermediate or basic Power BI skills / Experience in B2B or enterprise SaaS. Key Competencies: Customer Relationship and Outcome Orientation. Sales and Revenue Growth. SaaS Account & Renewal Management. Analytical & Consultative Problem Solving. Preferred (if applicable): Experience working with associations, or membership centric organizations. Send resumes to careers@associationanalytics.com Wed, 08 Apr 2026 14:27:41 -0400 https://careers.associationforum.org/jobs/rss/22182053/membership-operations-assistant https://careers.associationforum.org/jobs/rss/22182053/membership-operations-assistant Indiana, The Coalition of Advanced Practice Registered Nurses of Indiana (CAPNI) is a member-based organization dedicated to advancing the role and impact of Advanced Practice Registered Nurses (APRNs) through advocacy, education, and professional development across the state of Indiana. CAPNI is seeking a Membership & Operations Assistant to support the daily operations of the organization while assisting with membership administration and daily operations. The ideal candidate is detail-oriented, organized, and self-motivated, with the ability to manage multiple administrative responsibilities from concept through completion. This role requires strong accountability and the ability to work independently in a remote environment. Location: Remote (your home office); Access to Indianapolis or surrounding area preferred. This role offers a flexible work structure while meeting organizational needs : Estimated at 10-15 hours per week. Some availability needed between Monday–Friday 9:00 AM – 3:00 PM ET for coordination. Ability to increase hours during peak project periods, such as conferences or major organizational initiatives (anticipated one to two peak periods per year). Collaborative meetings within Indianapolis or surrounding areas approximately once per month Status: Independent Contractor (1099) Anticipated Start: Mid-April to May Compensation Range: $25–$30 per hour, commensurate with experience and position fit. Tue, 07 Apr 2026 10:20:30 -0400 https://careers.associationforum.org/jobs/rss/22179418/member-service-center-manager https://careers.associationforum.org/jobs/rss/22179418/member-service-center-manager Alexandria, Virginia, Member Service Center supervisor is responsible for the leadership and mentorship of the MSC Staff to ensure a cohesive, motivated, productive, and positive work environment is maintained. Provides oversight and guidance for MSC interaction with the association management system (AMS), membership electronic web and mail communication system (Zendesk), maintaining a high level of understanding of the system and its functionalities. Delivers issue-related and subject specific training, as well as customer service skills training to the Member Service Representatives (MSRs). Encourages professional development in line with the organization’s strategic goals and executes regular performance reviews among staff to measure outcomes and deliverables. Responsible for ensuring the MSC staff schedules are coordinated to provide coverage for all MSC daily work, including working phone hours. Manages and updates member service databases and communication platforms to measure and maximize staff output and analyze reports on the effectiveness of association initiatives. Anticipates necessary changes to business practices and processes to improve output, efficiency, and customer service in accordance with association goals. Bachelor’s degree or currently serving/military spouse.  Experience with personnel and project management. Experience working in a call center, customer service or member services. Familiarity with Association Management System (AMS) and common financial practices. Working knowledge of general office procedures. Knowledge of military titles, usage, organizations and functions of the military service departments.  Demonstrable experience in professional writing and editing. Strong leadership and supervisory skills. Ability to communicate with members and staff, demonstrating excellent verbal and written communication skills. Ability to handle competing priorities and deadlines, delegating responsibilities accordingly. Understanding of basic HR management protocols. Committed to continuous training and learning. Personal character and integrity are non-negotiable. Sun, 05 Apr 2026 19:13:20 -0400 https://careers.associationforum.org/jobs/rss/22169029/member-services-specialist https://careers.associationforum.org/jobs/rss/22169029/member-services-specialist Columbus, Ohio, Job Summary The Member Services Specialist is responsible for ensuring an exceptional experience for AMLE members and customers by efficiently handling membership inquiries, processing transactions, and managing member-related administrative tasks. This role requires strong organizational skills, attention to detail, and excellent customer service abilities to support AMLE’s mission and engagement efforts. Key Responsibilities Membership & Customer Support Serve as the primary contact for member inquiries via email and phone. Maintain accurate member and customer records in the CRM system (Protech) with attention to detail. Address member concerns with professionalism and a solutions-oriented approach. Provide administrative support for membership projects and initiatives as needed. Transaction Processing & Administrative Support Process all association memberships, event registrations, book orders, donations, and all other payments.  Generate Invoices and work with customers to obtain purchase orders as needed for payment Handle all refunds and cancellations as needed. Support the finance team with transaction reconciliation and reporting. Timely application of payments (via ACH / Checks mailed to Office / Checks received via Lockbox) Inventory & Event Support Assist with the management of publications inventory. Support conference and event shipments, ensuring timely delivery of materials. Participate in on-site conference support as needed. Required Qualifications Minimum 2 years of experience in customer service, membership services, or administrative support (nonprofit or association experience preferred). Strong knowledge of CRM/database management (Protech CRM experience a plus). Proficiency in Microsoft Office (Word, Excel, Outlook). Excellent communication and interpersonal skills. Strong organizational skills and ability to multitask in a fast-paced environment. Attention to detail and problem-solving mindset. Work Environment & Additional Details This is a full-time hybrid/remote work position. Occasional travel for conferences or events may be required. How to Apply: Interested candidates should submit a resume and cover letter detailing relevant experience and qualifications to hr@amle.org .     Job is Remote Fri, 03 Apr 2026 14:03:10 -0400 https://careers.associationforum.org/jobs/rss/22166367/support-specialist-program-operations https://careers.associationforum.org/jobs/rss/22166367/support-specialist-program-operations Nationwide, Position Summary: The Program Operations Support Specialist is essential in supporting daily ICVA assessment operations. The primary responsibility of this position is to perform activities related to ICVA’s assessment programs, ensuring that operational tasks are completed, records are well-organized, and daily activities run smoothly. They serve as an essential link between ICVA staff and partners. This role requires independent decision-making, adaptability, and the ability to work independently. The position reports to the Director of Program Operations. Essential Functions and Responsibilities: Support initiatives related to the program operational aspects of ICVA assessment programs. Process incoming purchasing requests, applications, and eligibility checks for ICVA assessments, then send eligible student data to testing vendors in the specified format. Develop standardized team best practices into documented procedures, flowcharts, and videos to boost operational efficiency. Collaborate with veterinary institutions and relevant jurisdictions to collect eligibility information for students and accurately enter it into the designated platform. Serve as a primary contact for candidates, partners, and staff, answering questions about assessment programs and providing essential support, such as assistance with exams for sites conducting remote proctored assessments. Keep accurate, current records of candidate information in the ICVA database and generate assessment reports to communicate candidate performance data. Coordinate with staff, testing vendors, schools, and licensing boards on upcoming exam administration, eligibility, and score reporting. Process candidate demographic changes, update the ICVA database, and notify the ICVA exam vendor of these updates. Review and analyze reports and other documents to assess their importance and plan suitable distribution. Serve as the staff liaison to designated ICVA committees, organize meetings, prepare and distribute agendas, meeting minutes, and other relevant materials. Assist in documenting processes and procedures, and prepare reports, presentations, and insights for senior leadership and key partners. Support the implementation of new technologies, automations, and AI-driven enhancements to improve program efficiency. Balance competing priorities to maintain an efficient workflow and high-quality program outcomes. Perform other duties as assigned to support program operations, assessment, outreach, and process improvement initiatives. Key Attributes, Skills, and Competencies: STRONG COMMUNICATOR: The incumbent will prepare a diverse array of materials intended for both internal and external audiences. Such communications must be clear, concise, and compelling. The candidate develops and produces high-quality written work that is appropriate, thorough, and accurate. They are also effective in verbal communication and demonstrate agility as a facilitator. SELF-STARTER: The incumbent must possess the discipline necessary to fulfill commitments to staff, board members, and other partners. Has experience in communicating, coordinating, and collaborating with volunteers. PROFESSIONALISM: The incumbent will be required to demonstrate sound judgment and the ability to engage effectively with staff, volunteers, and vendors at all levels. It includes maintaining an appropriate demeanor and appearance, demonstrating confidence, and staying focused and optimistic even in uncertain times or when facing obstacles. Viewing change as an opportunity for improvement, the individual thinks proactively and creatively. They excel in customer service, possess strong interpersonal skills, and are resourceful. TEAM PLAYER: The incumbent must demonstrate strong team spirit, engage in relationships with a mutually beneficial approach, and take responsibility for their interactions within a collaborative work environment. They should also be willing to assist colleagues with projects beyond their initial assignments. Excellence in a team-oriented setting is essential. A collaborative, supportive, and proactive attitude is vital for success. Additionally, the individual must possess integrity and credibility with leaders, volunteers, partners, and staff. Expected Hours of Work : This is a full-time regular position. Days and hours of work are Monday through Friday with core business hours occurring between 9:00 am CST – 3:00 pm CST. Employees are expected to complete a full 7.5 hour workday, and a 37.5 hour work week. There may be occasional evening and weekend work as job duties or projects require. Work Environment : This position works remotely, or in a professional office environment. This position routinely uses standard office equipment as well as standard digital communication and office tools. This position is expected to maintain a dedicated workspace with reliable internet access and be available during core business hours for collaboration via email, phone and/or video. Qualifications, Experiences, and Skills: Bachelor’s degree required. 3+ years of experience in administrative support and/or operations, preferably within an assessment or credentialing organization. Excellent verbal and written communication skills. Strong interpersonal and communication skills. Excellent organizational, analytical, and problem-solving skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite and other relevant software. Familiarity with developing procedural documentation and complex workflows. Ability to pivot and remain nimble while managing multiple projects with competing deadlines, navigating changes, delays, or unexpected events with professionalism. Maintains confidentiality at all times. Prioritizes tasks and manages time efficiently. Fosters and participates in a positive, team-oriented environment. Experience working for an assessment or credentialing organization is preferred. Knowledge of assessment, credentialing, process improvement, and project management is a plus. Ability to travel outside the area and overnight may be expected throughout the year. Wed, 01 Apr 2026 17:20:48 -0400 https://careers.associationforum.org/jobs/rss/22166173/associate-specializations https://careers.associationforum.org/jobs/rss/22166173/associate-specializations Alexandria, VA, Title:  Associate, Specializations Department/Unit: Specializations/Professional Affairs FLSA Status: Full-time, Non-exempt Location:  This position is located onsite at the APTA headquarters in Alexandria, VA About APTA Do you want to contribute to an organization dedicated to improving societal health? Would you like to collaborate with colleagues who are passionate about making a difference? Are you excited to work in a new state-of-the-art building designed to encourage movement, participation, and employee health? Then you want to work for APTA! APTA is the trusted leader for the physical therapy profession, representing more than 100,000 physical therapists, physical therapist assistants, and physical therapy students. Our approximately 150 employees support the association’s mission to build a community that advances the profession of physical therapy to improve the health of society. Learn more in our Association Profile. Located in Alexandria, Virginia, APTA has outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation. Summary This position oversees the administrative processing, review, and assessment of over 30,000 specialist maintenance certification learning plans; will also provide additional support for other activities associated with the specialist certification program.  Assists department colleagues with carrying out efforts to meet objectives on organizational priorities with a focus on departmental contributions to education and certification strategy for the Association.  Supports operational needs for and works with appointed and member volunteer groups and APTA leadership. Provides support with data entry as appropriate including compliance documents.   Seeks out and supports and opportunities for continuous quality improvement in department activities.  Effective champion of the Association vision, mission, and brand. Essential Functions Provides administrative support for the implementation of work plans related to respective activities which align with organizational priorities and business strategy, including (but not limited to) processing and reviewing applications for the maintenance of specialist certification programs; specifically, overseeing the administrative processing, review, and assessment of recertification learning plans across 10 specialty areas; Prepares required compliance forms and documents as required including, when applicable and appropriate, handling refunds and accounts payable requests; Provides support to the operations, handles specialist eligibility and extension requests, supports certificate coordination and distribution, marketing and promotional efforts, including opportunities to advance and gain efficiencies; Supports the Specializations team in the implementation of the programs, priorities, and projects in partnership with the Association and staff colleagues; Prepares, in consultation with the Manager, data which supports and aligns with the APTA data strategy. Staff Expectations Upholds and fosters APTA Staff Values Complies with all APTA policies and procedures Performs other duties as assigned to foster achievement of association priorities Qualifications High School Diploma required; some college preferred 2+ years of experience working in a non-profit or business setting Background in certification field a plus Project management skills a plus Solid administrative skills Strong customer service skills Database experience Must be highly organized and detail oriented; experienced in handling a variety of projects with proven abilities in prioritizing deadlines and seeing projects to completion Excellent proofreading skills Ability to work independently as well as on a team Excellent and effective communication skills – written and verbal Must be proficient in MS Office, Adobe and web-based applications Travel Requirements 5% - National How To Apply Please send resume and cover letter, including salary requirements , when applying. Principals only; no agencies; no phone calls, please.  Candidates selected to participate in an interview will be contacted by Human Resources. The American Physical Therapy Association is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, ethnic or national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, sexual orientation, gender identity, disability, or military status or any other characteristic protected by law. APTA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit e-verify.uscis.gov. APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff community. Tue, 31 Mar 2026 10:47:31 -0400 https://careers.associationforum.org/jobs/rss/22161393/director-of-membership-engagement https://careers.associationforum.org/jobs/rss/22161393/director-of-membership-engagement Alexandria, Virginia, We are seeking a Director of Membership Engagement to lead strategic initiatives to attract, retain, and engage members in the association and its activities. You’ll play a key role in developing and implementing membership programs, enhancing member satisfaction, and increasing overall engagement through targeted activities, meetings, and communications. You will be challenged to reimagine our membership marketing materials and how to promote the value of membership to companies both within and adjacent to the seed industry. Skills & Competencies: Strategic thinking and planning Project management Strong organizational and multitasking abilities Customer service orientation Creativity and innovation in program development Ability to work collaboratively with various stakeholder Key responsibilities: Member Engagement & Retention: Design and implement programs and initiatives to enhance member engagement and satisfaction. Oversee the evaluation and development of member benefits and services, ensuring they meet the needs and expectations of the membership. Monitor and assess member feedback, addressing concerns and identifying areas for improvement       2. Communications & Outreach: Create and manage content for newsletters, social media, and other communication channels to keep members informed and engaged. Participate in conference planning sessions, sharing information gathered from industry Coordinate and host events, webinars, and other activities to foster a sense of community and provide value to members. Membership Strategy & Growth: Build and maintain strong relationships with members, prospective members, and key stakeholders and sponsors. Develop and execute a strategic plan to increase membership numbers and diversify the membership base. Collect and analyze membership data and trends to identify opportunities for growth and retention. Collaborate with marketing and communication teams and staff to create campaigns that drive membership recruitment and renewal. Reporting & Evaluation: Track and report on membership metrics, engagement levels, and program effectiveness. Prepare regular reports and presentations for the board and executive team, highlighting progress and key insights. Use data-driven approaches to continuously improve membership and engagement strategies. Skills and experience: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. Master’s degree preferred. Minimum of 5-7 years of experience in membership management, engagement, or related roles, with a proven track record of success. Agriculture industry experience is a strong plus. Strong leadership and team management skills, with experience in mentoring and developing staff. Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse membership base. Proficiency in membership management software and other relevant technologies. Strong analytical and problem-solving abilities, with a data-driven approach to decision-making. Typical bonus of 10% of salary Mon, 30 Mar 2026 13:47:35 -0400 https://careers.associationforum.org/jobs/rss/22152699/association-engagement-coordinator https://careers.associationforum.org/jobs/rss/22152699/association-engagement-coordinator Remote, ASSOCIATION ENGAGEMENT COORDINATOR   JOB DESCRIPTION   Overview: The Association Engagement Coordinator plays a key role in delivering a seamless and high-quality experience across the full member and event lifecycle. This position supports member engagement, event and program execution, and stakeholder relationship management by leveraging data, systems, and reporting to drive informed decisions and continuous improvement. This role serves as a central connector between members, partners, and internal teams—ensuring consistent communication, operational excellence, and meaningful engagement across all association offerings.   Key Responsibilities: Support reporting, data analysis, and dashboard creation to track key metrics. Manage and maintain accurate records within the association management system (AMS) and other systems, ensuring data integrity. Assist in website content management. Contribute to process improvements that increase efficiency, scalability, and user experience. Provide cross-functional support to internal teams, committees, and initiatives. Support membership processes including applications, renewals, retention efforts, documentation, invoicing coordination, and internal tracking. Support association engagement with members, sponsors, exhibitors, volunteers, speakers and event participants. Supporting logistics and execution for conferences, webinars, and other programs. Support stakeholder communications, including event materials, and post-event follow-ups. Provide member support related to registrations, participation, and event experiences. Manage multiple priorities and deadlines in a fast-paced environment. Contribute to a culture of service excellence, collaboration, and continuous improvement. Perform other duties as assigned. Qualifications: Associates degree in a Business, Marketing, Data Analysis or equivalent experience. Strong communication and interpersonal skills, with the ability to build rapport and relationships with diverse stakeholders. Excellent organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. Proficiency with association management systems (AMS), CRM platforms, or similar databases required. Novi/Higher Logic preferred. Comfortable working with data, reporting, and basic analytics. Detail-oriented with strong problem-solving skills and adaptability. Ability to work independently and as part of a team, managing multiple priorities effectively. Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience with virtual meeting platforms (Zoom, Teams, etc.). Problem-solving with a focus on service excellence Time management and adaptability •This is a full-time remote position, with occasional travel required for meetings, events, and conferences. •We offer competitive salary and benefits, including health insurance, retirement plans, and professional development opportunities. Fri, 27 Mar 2026 11:07:44 -0400 https://careers.associationforum.org/jobs/rss/22146226/associate-member-success https://careers.associationforum.org/jobs/rss/22146226/associate-member-success Alexandria, VA, Title: Associate, Member Success Department/Unit: Member Success/Business and Administration FLSA Status: Full-time, Non-Exempt Location: The position is located on-site at the APTA headquarters in Alexandria, VA NOTE:  The work days and hours for this position are Monday thru Friday, 10 AM – 6 PM About APTA Do you want to contribute to an organization dedicated to improving societal health? Would you like to collaborate with colleagues who are passionate about making a difference? Are you excited to work in a new state-of-the-art building designed to encourage movement, participation, and employee health? Then you want to work for APTA! APTA is the trusted leader for the physical therapy profession, representing more than 100,000 physical therapists, physical therapist assistants, and physical therapy students. Our approximately 150 employees support the association’s mission to build a community that advances the profession of physical therapy to improve the health of society. Learn more in our Association Profile. Located in Alexandria, Virginia, APTA has outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation. Summary We are seeking a Customer Service Representative who will serve as the main point of contact for our members, providing exceptional service across multiple communication channels, including inbound and outbound calls, emails, and live chats. This role plays a critical part in supporting membership recruitment, retention, and engagement by resolving inquiries, assisting with membership renewals, and promoting APTA’s products, initiatives, and benefits. In this role, you will manage customer interactions professionally and efficiently, troubleshoot website and membership issues, and assist members in completing purchases online and over the phone. You will also proactively inform customers about membership benefits and services, while ensuring they have a seamless and positive experience. Essential Functions Act as the primary contact for members, answering incoming calls, chats, and emails Resolve customer inquiries and troubleshoot membership, subscription, and website issues Assist members with joining/renewing memberships, registering for events, and placing orders Provide accurate and timely product and service information to customers Process membership applications, renewals, and payments Identify and escalate critical issues to management as needed Maintain comprehensive and up-to-date customer records in the association database Recognize and document trends in customer inquiries to improve service delivery Follow up with customers as needed to ensure a positive resolution Promote and upsell APTA products, services, and membership benefits Contribute to a collaborative and positive work environment Actively support the organization’s mission, vision, and brand Staff Expectations Upholds and fosters APTA Staff Values. Complies with all APTA policies and procedures. Performs other duties as assigned to foster achievement of association priorities. Qualifications & Skills High school diploma required; Associate degree preferred 2-4 years of customer service experience (call center or high-volume contact center preferred) Experience using CRM systems (Protech, MS Dynamics, or similar software a plus) Strong customer service skills with a passion for helping others Excellent verbal, written, and interpersonal communication skills Ability to handle calls and inquiries from our members with professionalism and composure Strong problem-solving skills and ability to navigate multiple systems High attention to detail and accurate data entry skills Sales experience or ability to upsell products/services is a plus Travel Requirements 5%, local and National How To Apply Please send resume and cover letter, including salary requirements , when applying. Principals only; no agencies; no phone calls, please.  Candidates selected to participate in an interview will be contacted by Human Resources. The American Physical Therapy Association is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, ethnic or national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, sexual orientation, gender identity, disability, or military status or any other characteristic protected by law. APTA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit e-verify.uscis.gov. APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff community. Tue, 24 Mar 2026 15:36:22 -0400