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Manager, Membership
PRSA
Application
Details
Posted: 10-Jul-25
Location: New York
Type: Full Time
Salary: Annual Salary: $60-75K
Categories:
Membership
Salary Details:
Remote Position
Position Objective: Responsible for overseeing member services workflow. Manages member escalations, monitors call volume and HelpDesk ticket responses. Supervises and coaches Member Services Representatives. Coordinates member data accuracy and audits. Supports all recruitment, engagement, and retention efforts.
Primary Responsibilities:
Ensure top-level customer service is being provided to members
Serves as the point of contact for responding to inquiry escalations
Provide Director, Member Services frontline data and information needed for strategic planning, assessing member needs, concerns, and trends
Support Chapter leadership, District leadership, and Chapter Regional Representatives with communications, resources, and updates to be successful, resulting in Chapter growth
Supervise staff in the daily processing of new, renewing, and reinstating members, and develop communication targeting various stages of the membership life-cycle
Coach, train, and develop staff members to set, achieve, and exceed individual professional development and organizational strategic goals
Monitor and recommend improvements to policies, procedures, systems, and data collection processes in collaboration with other departments to strengthen member experience
Manage outgoing communications via email and Informz
Secondary Responsibilities:
Oversee monthly reporting and data analysis
Supervise renewal processes
Maintain standard operating procedure documentation, annual audits, and regularly update
Coordinate special projects that align with membership recruitment, engagement, and retention objectives
Monitor workflow and requests from other departments
Provide historical and current membership data to support strategic planning, reporting, and goal management
Minimum Qualifications
Education: Bachelors degree is required
Experience: Minimum 5-7 years experience in association management, project management, customer service required
Minimum 3 years of supervision experience
Related Skills
Previous experience in membership development, marketing, and communications
Ability to think critically, strategically, and innovatively
Excellent verbal and written communication skills
Strong interpersonal, administrative, organizational, and leadership skills
Strong member and customer service orientation
Experience working with and managing volunteers
Experience with iMIS, Higher Logic, Informz, PropFuel, and Zoom
Strong analytical skills and comfortable presenting analyses of operational data, especially related to online member interactions
Other Requirements
Travel 10 or more days/year including weekends for PRSA events and conferences, and membership recruitment events
The Public Relations Society of America (PRSA) is the leading professional organization serving the communications community through a network of more than 400 professional and student chapters in the U.S., Argentina, Colombia, Mexico, Peru and Puerto Rico. Guided by its Code of Ethics, PRSA empowers its members to succeed at every stage of their careers through a wide breadth of premium professional development programs, exclusive networking events and leadership opportunities. Signature events include the Anvil Awards and ICON, the premier annual gathering for communications professionals and students. For more information, visit www.prsa.org.