The Association for association professionals in Chicagoland
Posted: 09-Jan-26
Location: Remote in the U.S.
Type: Full Time (Remote Only)
Categories:
Preferred Education:
Additional Information:
Internal Number: 25
TITLE: Volunteer Experience Manager
STATUS: Full Time Exempt
LOCATION: Remote in the United States Only
LEVEL: Senior Specialist
DIRECT SUPERVISOR: Vice President, Member Experience & Governance
SUPERVISORY POSITION
TRAVEL: Up to 10% of travel is required to fulfill job responsibilities which may include evenings/overnight and weekends for the annual meeting (Convergence), and/or staff retreats
POSITION SUMMARY DESCRIPTION:
This position is responsible for the strategic and operational management of the ACR/ARP volunteer programs and governance support activities, with a primary focus on both ACR and ARP Committee on Nominations & Appointments. The role combines oversight of volunteer lifecycle processes—including nominations, onboarding, evaluation, and recognition—with strategic efforts towards improving the volunteer experience across the College. The position serves as a key liaison across departments and platforms, ensuring alignment with organizational standards, ACR and ARP bylaws, policies, and DEI best practices.
DUTIES & RESPONSIBILITIES:
Volunteer Program & Experience Oversight
- Serve as staff liaison to both the ACR and ARP Committees on Nominations and Appointments, providing administrative support including meeting coordination, minutes, and general oversight of the volunteer selection processes.
- Oversee the full volunteer lifecycle—from concept through implementation—to ensure a positive and impactful experience.
- Manage tracking systems for volunteer data to support strategic planning and reporting.
- Lead the annual award/plaque ordering process for volunteers rotating off the board or chair positions, in collaboration with ACR Governance staff.
- Guide the evolution of nomination and selection practices to incorporate DEI best practices and foster a diverse applicant pool.
- Provide oversight of temporary staff managing the intake of volunteer nomination applications.
- Lead efforts to enhance the volunteer experience evaluation process.
- Manage the development and upkeep of SOPs related to volunteer onboarding and ensure staff are trained in Asana workflows.
- Oversee the volunteer evaluation process and recognition initiatives, including the volunteer recognition efforts at ACR Convergence
- Work closely with the Specialist, Rheumatology Research Foundation Governance.
Governance & Disclosure Management
- Serve as business owner for platforms supporting governance and volunteer management including:
- Disclosure and conflict of interest management software
- Volunteer application and review software (co-business owner with ARP and ACR Membership and Awards)
- TBD – platform for short-term opportunities - this position would also oversee management of short-term opportunities across the College.
- Serve as the primary decision-maker and staff point of contact for platforms supporting governance and volunteer management including:
- Work closely with vendors to resolve any issues that impact projects.
- Approve any deliverables.
- Set/ensure milestones are met by vendors.
- Ensure accurate and timely disclosure submissions for all nominees during the application process.
Collaboration & Committee Support
- Act as primary ARP staff contact to the Marketing & Communications department for committee-related work.
- Manage the submission process for committee meeting materials, ensuring alignment with agendas and adherence to deadlines.
- Coordinate in-person meeting logistics with the Meeting Services department for the ACR/ARP Committee on Nominations and related groups.
Documentation & Process Improvement
- Maintain and update ARP policies and procedures, ensuring alignment with College standards.
- Manage Asana workflows for nominations-related processes.
- Collaborate with ACR departments and volunteer committees to identify and address gaps in committee and subcommittee competencies as volunteers rotate off.
Resource & Platform Management
- Oversee volunteer program platforms and tools, including website content, disclosure and conflict of interest management software, volunteer application and review software, and accounting software.
- Manage volunteer-related resources such as handbooks, travel reimbursement forms, stipends, and budgets in collaboration with team members.
Other
- Perform other duties as assigned by supervisors or senior leadership to advance organizational goals.
QUALIFICATIONS:
- BA/ BS plus five (5) years’ experience in association management, or MS/MA/MBA/JD plus three (3) years’ experience in a related field, or more than eight (8) years’ experience with no post-secondary degree.
- Experience in a supervisory role, preferred.
- Excellent interpersonal skills with demonstrated ability to work with multi-level staff, volunteers, members, and vendors tactfully and efficiently.
- Proactive and detail?oriented with strong problem?solving, writing, proofreading, and presentation skills, and excellent oral communication.
- Proactive ability to organize and manage several projects simultaneously and exercise judgment in prioritizing and handling responsibilities.
- Demonstrated expertise and success in product management, marketing and the ability to formulate ideas/solutions.
- Ability to uphold ethical standards and work effectively in team environments.
- Experience working with governance software systems (e.g., OpenWater, Convey, Nimble), and project management systems (e.g., Asana), preferred.
- Professional proficiency with Microsoft Office programs including Excel, PowerPoint, Outlook, and Word is required. Web browsing proficiency is also required.
- Familiarity with virtual meeting software applications such as Zoom, Microsoft Teams or similar is required.
