https://careers.associationforum.org Latest AssociationJobs.org Career Center Jobs Mon, 11 May 2026 01:42:48 Z https://careers.associationforum.org/jobs/rss/22259559/member-services-associate https://careers.associationforum.org/jobs/rss/22259559/member-services-associate Alexandria, VA, The Member Services Associate supports TESOL’s member experience by serving as a primary point of contact for members, affiliates, volunteers, and the public. This role helps ensure timely, professional, and culturally responsive communication while supporting membership operations, volunteer coordination, affiliate engagement, and event support. The ideal candidate is highly organized, detail-oriented, and committed to creating a welcoming and positive experience for a diverse global community. This position plays an important operational role in helping TESOL deliver responsive member support and maintain strong community connections across programs and events, including the TESOL Annual Convention. Key Responsibilities Member Services & Engagement Respond to member, affiliate, volunteer, and public inquiries across email, phone, and web channels with professionalism and responsiveness. Provide accurate information regarding membership, programs, events, and services. Support membership onboarding and renewal processes and assist with resolving member issues. Escalate complex or sensitive inquiries as appropriate. Track recurring questions and feedback to support continuous improvement of member services. Membership Data, Systems & Communications Maintain accurate member records within TESOL’s association management system. Perform routine data quality checks and assist with basic reporting activities. Support updates to membership-related web content and communications. Assist with membership announcements and outreach in coordination with the Communications and Marketing team. Affiliate, Volunteer & Community Support Provide administrative and coordination support for TESOL affiliates and interest sections. Coordinate affiliate speaker requests and related communications. Support volunteer recruitment, onboarding, participation tracking, and record maintenance. Maintain organized documentation and communication systems for communities and volunteer groups. Events & Operational Support Work closely with onsite lead for registration and badge pickup at the TESOL Annual Convention. Provide frontline attendee support during events and assist in resolving participant issues. Support event-related administrative and operational tasks as needed. Qualifications TESOL recognizes that strong candidates may bring a variety of experiences. The qualifications below are preferred but not required. Education & Experience Bachelor’s degree or equivalent combination of education and experience. 1–3 years of experience in customer service, nonprofit organizations, associations, membership organizations, or related environments. Experience supporting members, volunteers, or community-based programs preferred. Skills & Knowledge Strong customer service orientation and commitment to responsiveness and professionalism. Excellent written and verbal communication skills. Ability to communicate effectively across diverse cultural, linguistic, and global contexts. Strong organizational skills and attention to detail. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Comfort learning and using database systems and digital tools. Proficiency with Microsoft Office; experience with AMS or CRM platforms preferred.  Commitment to equity, inclusion, and creating a welcoming member experience. Working Environment & Requirements TESOL operates in a primarily remote environment with an office in Alexandria, Virginia, available for employee use as needed. This role requires: Occasional travel, including attendance at the TESOL Annual Convention and select meetings or events Ability to lift materials up to 25 pounds Compensation & Benefits TESOL offers a competitive salary and benefits package, including health coverage, retirement contributions, paid time off, and professional development support. How to Apply Please submit your resume and a cover letter to ed@tesol.org. In your cover letter, please respond to one of the following questions: Describe a time you turned a difficult interaction into a positive experience for a customer, member, volunteer, or colleague. Describe a process or system you improved to help work run more smoothly or efficiently. Describe a situation where attention to detail was especially important. What was the outcome? Please include a specific example and a brief reflection on what you learned from the experience. Use of AI Tools TESOL recognizes that AI tools can be helpful in drafting application materials. Candidates may use these tools as part of their process. However, submitted materials should clearly reflect your own experience, judgment, and voice. We are particularly interested in candidates whose application materials demonstrate professionalism, responsiveness, attention to detail, and an interest in supporting TESOL’s global member community. Applications that are overly generic or not clearly tailored to this role may not be considered. Thu, 07 May 2026 15:00:07 -0400 https://careers.associationforum.org/jobs/rss/22220894/manager-meetings-convention https://careers.associationforum.org/jobs/rss/22220894/manager-meetings-convention Virginia, The National Community Pharmacists Association (close to King Street Metro) is seeking experienced candidates for a Manager, Meetings & Convention position.  NCPA fosters a dynamic and empowering work environment.  We are a membership organization representing over 18,000 independent pharmacy owners, healthcare providers who are small business owners serving their communities.  We are dedicated to providing our employees with the tools, support, and opportunities they need to thrive.  The candidate will assist the Director, Meetings and Convention in the planning and execution of association wide meetings and events.  They will coordinate logistics for venues and vendors, support budget preparations, assist in cross-departmental reconcilements, assist with scheduling and timeline management, while communicating with internal teams and assisting in the management of on-site event operations.  The candidate should possess 2-4 years of progressive experience in meeting/event planning, strong organizational and multitasking skills, have an innovative approach, excellent communication and teamwork abilities along with proficiency in Microsoft office, Airtable, Asana, social tables/diagram or similar tools.  The candidate should be a proactive, problem solver with experience in large-scale events/conferences. Management of event portfolios of up to 10 events per year is a plus for this position. Position will require travel domestically to meeting venues. We offer a hybrid working schedule; during Memorial Day to Labor Day; in office work Tuesday/Thursday, remote work Monday/Wednesday/Friday.  During Labor Day to Memorial Day, in office work Tuesday/Wednesday/Thursday, remote work Monday/Friday.  Salary commensurate with experience.   Send resume, cover letter and salary requirements to careers@ncpa.org . Resumes submitted without salary requirements will not be considered.  Wed, 22 Apr 2026 09:26:14 -0400