The Association for association professionals in Chicagoland

Help Shape Education for the Fleet and Mobility Profession

We are seeking an organized, collaborative education professional who enjoys bringing learning programs to life. In this fully remote role, you will coordinate educational experiences that support professionals throughout their learning journey, from live conferences and virtual events to online courses, certification programs, and volunteer engagement.

Working closely with a small, high-performing team, you will help manage speakers, educational content, customer communications, program data, and learning technology while contributing to new initiatives that advance professional development. If you enjoy balancing project management, relationship building, data analysis, and educational program delivery, this role offers the opportunity to make a meaningful impact on thousands of professionals across North America.

Why You Will Love This Role 

• Make a meaningful impact - Your work will directly support the professional growth of thousands of fleet and mobility professionals through high-quality education, certification, and learning experiences.
• Work on a variety of projects - No two days are the same. You'll help coordinate conferences, webinars, online learning, certification programs, speakers, volunteers, marketing initiatives, and data-driven improvements, giving you exposure to many aspects of professional education.
• Be part of a collaborative, innovative team - You'll work alongside experienced professionals who value new ideas, continuous improvement, and creative approaches to delivering exceptional learning experiences.
• Grow your career while working remotely - This fully remote position offers the opportunity to expand your expertise in adult learning, credentialing, learning technologies, data analytics, and project management while maintaining work-life flexibility

Join us in helping shape the future of professional education for the fleet and mobility industry. Apply today.

About NAFA: NAFA is the world’s largest membership association for individuals who manage the vehicular fleet and mobility responsibilities for their employers who include corporations, public safety (law enforcement, fire departments), education (universities and K-12 school systems), government agencies (federal, state, municipal, provincial), Utilities, and any other entity that uses vehicles in its normal conduct of business or needs to move people or goods from one place to another.  NAFA propels the local, national, and multi-national fleet and mobility profession forward through its world-class certification, education, advocacy, and peer-networking programs. It is an essential element of success for individuals involved in the profession.

In the performance of their job duties all employees are expected to demonstrate:

• Quality Service
• Respect
• Accountability
• Transparency
• Flexibility
• Expertise
• Innovation
• Social Responsibility

Position Summary: The Education Coordinator plays a key role in delivering high-quality professional education and certification programs. This position supports the planning, execution, and continuous improvement of live, virtual, and on-demand learning experiences while serving as a primary resource for speakers, volunteers, learners, and certification candidates. The role combines project coordination, customer service, data management, and program administration in a collaborative, fully remote environment.

Essential Duties & Responsibilities: Within the limits of NAFA’s bylaws and policies, the education coordinator is responsible for the following. 

• Educational programming: Support the Chief Learning Officer and Manager of Education in the planning, coordination, delivery, and continuous improvement of professional education programs, including live events, virtual learning, on-demand education, certification programs, and new learning initiatives. Assist with project planning, timelines, and implementation to ensure successful program delivery.
• Speaker management: Oversee coordination of speakers and presenters at both virtual and live education sessions and events.
• Customer service: Provides appropriate, timely responses to all inquiries about general information, pricing, procedures, policies, etc. Identifies, supports, and encourages member and non-member certification and certificate prospects throughout the customer experience. Oversees proactive (triggered) customer communication, including (not limited to) acknowledging, reviewing, and processing purchases, applications, enrollment, progress updates, completion, and (when applicable) maintenance.  Monitors general email inbox.
• Data & program analytics: Analyze program participation, learner engagement, and certification data to identify trends, measure program effectiveness, and support data-driven decision-making. Assist in developing dashboards, reports, and recommendations that improve educational outcomes and organizational performance.
• Cross-functional Collaboration: Partner with Marketing, Membership, Events, and Operations to coordinate educational programs and certification initiatives. Build strong relationships across teams to ensure projects are delivered on time, communications are aligned, and learners, volunteers, speakers, and stakeholders have a seamless experience.
• Community management: Manage public and/or private online communities for candidates and certificants and responsible for (not limited to) growing the reach, monitoring/seeding discussions, and cultivating engagement (retention). Manages and fosters highly engaged volunteers to support education and certification program activities. 

 Additional requirements:

• Travel to attend overnight staff meetings, committee meetings, and events as requested or required (estimated 5-6 times per year).
• While rare, work above and beyond a 37.5-hour work week may be required a few times per year seasonally, to fulfill the responsibilities and duties of the position, including some weekend work.
• Perform other duties as assigned.
• This position is exempt under the guidelines of FLSA.

  Additional characteristics:

• Collaborative – Demonstrates a willingness and ability to work as a positive and constructive team member, remains calm and professional under pressure, works collaboratively and independently, resolves conflicts constructively.
• Ethical – Possess honesty, integrity, and the highest ethical and moral standards.
• Communication skills – Good listener, excellent written and oral communication skills.
• Results-oriented – Meets established goals and objectives; has the strategic ability to see ahead and create and articulate strategies and plans.
• Management – Strong management skills; naturally reaches across organizational boundaries to achieve results. Strong ability to lead by influence and consensus.
• Human relations skills – Relates well to all kinds of people. Builds constructive and effective relationships.

 Benefits

• Work from your location, eastern and central time zones preferred. (Fully remote candidates only.)
• Technology stipend
• 25 PTO first year
• 9 paid holidays
• Fully paid Health, Dental and Vision
• Retirement 6% match for 401K
• Professional Development/Training

Required Qualifications

• Bachelor's degree or an equivalent combination of education and relevant professional experience.
• Three or more years of experience coordinating education, training, certification, credentialing, professional development, or similar programs, preferably within a membership association, nonprofit, higher education, or comparable environment.
• Experience working with volunteers, committees, speakers, instructors, or other subject matter experts.
• Strong project management and organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills with a commitment to providing outstanding customer service.
• Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and recommend process improvements.
• Proficiency with Microsoft 365 applications, including Word, Excel, Teams, and SharePoint, and the ability to quickly learn new technology platforms.
• Ability to travel approximately 5–6 times per year for staff meetings, conferences, and events.

Preferred Qualifications

• Experience supporting professional certification or credentialing programs.
• Experience with learning management systems (LMS), association management systems (AMS), webinar platforms (such as Zoom), or similar learning technologies.
• Experience working within a membership association or professional society.
• Experience in the fleet, mobility, transportation, or automotive industry is a plus but not required.

About NAFA Fleet Management Association

NAFA Fleet Management Association is the world’s largest membership association for individuals who manage the vehicular fleet and mobility responsibilities for their employers. NAFA propels the fleet and mobility profession through its world-class certification, education, advocacy, and connections. Through these resources, NAFA helps its members create efficient, sustainable, and safe fleets. The association is an essential element of success for individuals involved in the profession. NAFA has more than 2,000 individual fleet manager members who come from corporations, public safety (law enforcement, fire departments), education (universities and K-12 school systems), governments agencies (federal, state, municipal, provincial), utilities, and any other entity that uses vehicles in its normal conduct of business or needs to move people or goods from one place to another. The fleets managed by NAFA’s members run the gamut from light-, to medium-, and heavy-duty vehicles, including sedans, vans, emergency response vehicles, utility trucks, delivery vehicles, buses, and specialized equipment. Depending on the employer’s mission, these fleets may be contained to single geograp...hic area, dispersed among multiple regions or states, or reside in multiple countries. Regardless of the fleets’ location, the similarity among them is that they are run by a NAFA Member who is responsible for each vehicle’s selection, specification, acquisition, maintenance, repair, fueling, safety, and eventual remarketing. NAFA members control more than 4.8 million vehicles and manage assets in excess of $122 billion. These vehicles travel more than 84-billion miles annually. In addition, NAFA is supported by more than 1,000 Supplier members representing companies that support fleet managers in their jobs. These include vehicle manufacturers, leasing companies, aftermarket equipment suppliers, telematics firms, service providers, and others. NAFA members connect with each other and the fleet industry through eight Regions, which build lasting fleet professional connections.

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