The Association for association professionals in Chicagoland

The Director of Member Relations is a strategic leader within the Office of Corporate Relations, responsible for overseeing membership dues administration, database infrastructure, and governance support systems. This role requires technical competency, relationship management skills, and analytical expertise to ensure effective membership operations and provide data-informed insights to senior leadership. The Director serves as the primary business owner for membership functions within iMIS and collaborates across departments to meet association-wide needs. Key responsibilities include leading the semi-annual dues calculation for a multi-million dollar association budget, coordinating with Finance on invoice generation and collections, managing dues formula updates, and resolving compl