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The Membership Coordinator supports the day-to-day operations of the College’s membership activities and serves as a key point of contact for members and prospective members. This role assists with member communications, dues renewals, and database maintenance to ensure accurate and up-to-date records. The coordinator manages the nomination and acceptance process for three Trainee courses annually and oversees the Resident/Trainee Mentoring Program. Additional responsibilities include coordinating shipments and materials for ACG’s participation at external conferences, assisting with store inventory and the online shop, and supporting new member onboarding. ACG is a hybrid office--local applicants to the DMV area will be considered.

• Manage the nomination and acceptance process including travel arrangements for 3 Trainee courses throughout the year
• Maintain database integrity and update member email addresses
• Manage the Resident/Trainee Mentoring Program
• Assist with answering main association phone lines and the member info box promptly and accurately
• Assist Membership Manager in member processes such as dues and maintaining accurate database records
• Maintain a thorough understanding of all membership categories and benefits and communicate them effectively to prospective and current members
• Coordination of shipment for ACG’s participation at other conferences
• Assist with maintaining the store inventory and online shop
• Support with new member onboarding

Candidates should have:

• 2-4 years of experience in membership or customer service preferably within a healthcare association or nonprofit setting
• Excellent verbal and written communication skills
• Experience in customer service, administrative support, or membership preferably with an association or non-profit
• Proficiency in Microsoft Office Suite; knowledge of Microsoft Access or database management is a plus
• Strong attention to detail, organization and time management skills
• Ability to identify inconsistencies and missing data to assure complete, accurate, and consistent records

About American College of Gastroenterology

The American College of Gastroenterology (ACG) is a professional organization for clinical gastroenterologists and nurse practitioners across the U.S. and around the world with over 21,000 members. ACG is clinically focused and provides members with the education and tools they need to better serve their patients, improve their practice, and advance the field of gastroenterology with research and leadership training.

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