The Association for association professionals in Chicagoland

Position Summary

The Manager of Operations supports the executive office; day-to-day matters related to the administrative, governance, and communications activities of NAAB; and provides confidential assistance to the Executive Director. This position reports to the Director of Operations.

The Manager of Operations maintains the following responsibilities:

Operations

• Manage subscriptions and automatic payments, serving as the primary billing contact.
• Prepare and process invoices and vendor payments.
• Manage the credit card reconciliation process.
• Manage professional insurance policies.

Event Planning

• Maintain executive director’s and officers’ travel schedules.
• Manage travel and meeting logistics for all organization-related events, including RFPs and hotel and vendor contracts.
• Track event budgets and post-event metrics.

Governance

• Maintain annual governance documents: governance calendars, rosters, and appointment letters.
• Support Director of Operations with scheduling board meetings and events.
• Support Director of Operations with developing content for all board-, committee-, and task force-related presentations and trainings.
• Conduct research and develop RFPs for board-related projects.
• Work with the Director of Operations to provide assistance to the Executive Director on confidential matters.

Communications and Technology

• Coordinate the development of the quarterly newsletter and publications across all departments, including accreditation, global programs, and governance.
• Maintain NAAB’s communication distribution lists.
• Maintain NAAB's brand standard in communications and publications.
• Update and manage website content.
• Serve as day-to-day liaison with website vendor for updates and troubleshooting.

General

• Provide support to other programs offered by the organization.
• Other duties may be assigned by the Director of Operations.

Qualifications

• Ability to efficiently handle multiple priorities simultaneously in a fast-paced environment with attention to detail.
• Responsive to changing priorities and environments.
• Resourceful nature, innovative spirit, and creative approach.
• Excellent written and verbal communication.
• Good interpersonal skills and strong customer service abilities, with ability to interact effectively, efficiently, and professionally with individuals at all levels of the organization: board members, volunteers, collateral partners, clients, and staff.
• Proficiency in data processing, records management, and related software programs.
• Bachelor’s degree is required.
• Minimum of three years of similar prior experience in non-profit organizations.

About National Architectural Accrediting Board

The NAAB accredits professional degrees in architecture offered by institutions with U.S. regional accreditation, offers certification to international architecture programs offered by institutions without U.S. regional accreditation, and evaluates education credentials for foreign-educated architects. Vision The NAAB advances educational quality assurance standards and processes that anticipate the needs of academic programs, the profession, and society, to promote a better built environment. Mission The NAAB develops and maintains an accreditation system in professional degree education that enhances the value, relevance, and effectiveness of the profession of architecture.

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