The Association for association professionals in Chicagoland

Position Function

The Member and Volunteer Services Coordinator (MVSC) is the primary contact for membership- and volunteer-related inquiries. The MVSC also handles logistics of membership recruitment and retention. The MVSC is responsible for processing incoming applications and accompanying dues and contributions and assists in other areas as needed.

Duties and Responsibilities

• Serve as primary contact for membership- and volunteer-related inquiries
• Serve as one of several “operators” to field and direct incoming calls
• Process incoming membership applications, conduct follow-ups if application is incomplete
• Identify and process membership applications requiring review by the Membership Committee
• Process membership dues and contributions which accompany application or renewal
• Assist in follow-ups with delinquent members and formulating new recruitment avenues
• Maintain database including data clean-up, processing of National Change of Address and returned mail, and other data entry as needed
• Coordinate the membership resignation process, deceased members, requests for Emeritus or Fellow status, and dues reductions or waivers
• Coordinate and send communications regarding application approval, recruitment, new member onboarding and other regular membership processes
• Maintain and update member contact information based on member communications and online research
• Assist with management of the Membership Committee, Emeritus Engagement Committee, Early Career Advisory Council, Governance Committee and DEI Sub-committee by managing volunteer data, coordinating calls and agenda/material delivery, and producing minutes.
• Assist with coordination of the membership department presence at the NASS Annual Meeting
• Travel to NASS meetings and other organizations’ meetings as required

Skills

• Excellent verbal and written communication skills
• Detail-oriented nature
• Proficient in Microsoft Office 365 (Outlook, Excel, and Word)
• Familiarity with non-profits and customer databases/AMS (examples Protech, Fonteva, iMIS) preferred

Education

• High school diploma/GED required
• Some college preferred
• Some business administration courses desired

Experience

• 2 to 3 years in customer service required

Supervision Exercised

• None

Relationships

• Publications Division
• Education Division

Travel

• Occasional travel required to NASS and other organizations’ meetings (1-3 times a year)

Job Conditions

• Primarily remote work with 1 day per week in office
• Exposure to glare/eyestrain from computer screen
• Weekends and weeknights occasionally required

About North American Spine Society (NASS)

North American Spine Society (NASS) is a global multidisciplinary medical organization dedicated to fostering the highest quality, ethical, value-based and evidence-based spine care through education, research and advocacy. NASS is comprised of more than 8,000 members from a variety of spine-related specialties. NASS currently has more than 30 staff headquartered in our beautiful state-of- the-art headquarters in Burr Ridge, IL. We offer competitive salaries, exceptional benefits and a positive work environment. For more information about NASS, visit www.spine.org

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