The Association for association professionals in Chicagoland

Summary: The IT Project Coordinator provides responsive, people-centered technology support for staff while coordinating key IT initiatives with our external IT support/vendor(s). This role owns day-to-day ticket intake and resolution tracking, builds and maintains essential IT and iMIS reports/dashboards, and supports integration projects that keep our systems reliable, secure, and aligned with program and fundraising needs.

This position generally operates during regular business hours, Monday through Friday, with occasional evening and weekend hours required to support programming needs. This is a full-time position scheduled for 37.5 hours per week.

Duties and Responsibilities

• Service desk and ticket management.
  • Serve as a point of contact for staff technology requests via our ticketing system and defined intake channels; triage, prioritize, and document issues through resolution or escalation.
  • Troubleshoot common end-user issues (accounts/access, laptop and mobile basics, printers, conferencing, Microsoft 365 tools) and coordinate escalations for complex incidents to external IT support.
  • Maintain a clear knowledge base of “how to” articles, recurring fixes, and standard operating procedures.
• IT reporting and iMIS report building.
  • Build and maintain recurring IT operational reports (ticket volumes, SLA performance, asset status, vendor response) and deliver concise monthly/quarterly insights to leadership.
  • Develop, validate, and publish iMIS reports/queries to support business needs (e.g., membership, engagement, event registration, finance/dues reporting), in collaboration with internal stakeholders.
  • Establish lightweight data-quality checks for reports (definitions, filters, refresh cadence, and source-of-truth documentation).
• Vendor coordination and iMIS report building.
  • Coordinate work with external IT support/vendors (managed service provider, security tools, telecom, etc.): communicate priorities, provide context, track status, and ensure closure with documentation.
  • Support IT operations processes such as onboarding/offboarding checklists, access provisioning coordination, and basic asset tracking (laptops, peripherals, licenses).
• IT integration and improvement projects.
  • Coordinate small-to-mid-sized IT integration projects (e.g., iMIS reporting enhancements, SSRS/IQA improvements, SSO or API-connected tools, data flows between systems):
  • Define scope, capture requirements, track milestones, and manage communication.
  • Create and maintain project documentation (requirements, decision logs, risks, cutover checklists, and post-launch support plans).
  • Support change management by coordinating training logistics, drafting quick reference guides, and gathering feedback after go-live.
• Performs other related duties as assigned.

Qualifications

• 2+ years of experience in end-user IT support, help desk, operations support, or a closely related role.
• Demonstrated ability to manage ticket work and project tasks at the same time.
• Strong written communication skills, including SOPs, knowledge-base articles, or step-by-step instructions.
• Comfort with spreadsheet/report QA, confidentiality, access controls, and careful documentation.
• Equivalent combination of experience, training, and relevant certifications welcomed.

Preferred qualifications

• Nonprofit or association experience preferred.
• iMIS experience preferred, especially IQA, SSRS/IQA reporting, or staff-site reporting.
• Experience coordinating with an MSP or external IT vendor preferred.
• Exposure to SSO, basic API/integration concepts, or BI/reporting tools preferred.
• CompTIA A+, ITIL Foundation, or similar credentials are helpful but not required.

About Society of Surgical Oncology

Since our founding in 1940, SSO has championed leading-edge education, research, and quality impacting the full spectrum of surgical oncology and cancer care. Our members in 70 countries embrace the values that have enabled cancer surgeons to continually expand their knowledge, refine their decision-making skills and drive better outcomes for patients. The mission of the Society of Surgical Oncology is to improve multidisciplinary patient care by advancing the science, education and practice of cancer surgery worldwide. Today, SSO is a dynamic global community of cancer surgeons shaping advancements in the profession to deliver the highest quality surgical care for cancer patients.

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