The Association for association professionals in Chicagoland
Chicago, IL
Chicago, IL-Hybrid Workplace
Schaumburg
American Burn Association
Posted: 02-Apr-26
Location: Columbus, Ohio
Type: Full Time
Salary: $50,000 - $55,000
Categories:
Preferred Education:
Additional Information:
Job Summary
The Member Services Specialist is responsible for ensuring an exceptional experience for AMLE members and customers by efficiently handling membership inquiries, processing transactions, and managing member-related administrative tasks. This role requires strong organizational skills, attention to detail, and excellent customer service abilities to support AMLE’s mission and engagement efforts.
Key Responsibilities
Membership & Customer Support
- Serve as the primary contact for member inquiries via email and phone.
- Maintain accurate member and customer records in the CRM system (Protech) with attention to detail.
- Address member concerns with professionalism and a solutions-oriented approach.
- Provide administrative support for membership projects and initiatives as needed.
Transaction Processing & Administrative Support
- Process all association memberships, event registrations, book orders, donations, and all other payments.
- Generate Invoices and work with customers to obtain purchase orders as needed for payment
- Handle all refunds and cancellations as needed.
- Support the finance team with transaction reconciliation and reporting.
- Timely application of payments (via ACH / Checks mailed to Office / Checks received via Lockbox)
Inventory & Event Support
- Assist with the management of publications inventory.
- Support conference and event shipments, ensuring timely delivery of materials.
- Participate in on-site conference support as needed.
Required Qualifications
- Minimum 2 years of experience in customer service, membership services, or administrative support (nonprofit or association experience preferred).
- Strong knowledge of CRM/database management (Protech CRM experience a plus).
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Excellent communication and interpersonal skills.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Attention to detail and problem-solving mindset.
Work Environment & Additional Details
- This is a full-time hybrid/remote work position.
- Occasional travel for conferences or events may be required.
How to Apply:
Interested candidates should submit a resume and cover letter detailing relevant experience and qualifications to hr@amle.org.
Job is Remote
