National Intramural-Recreational Sports Association
Remote 100% in the USA
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The Member Services Specialist is responsible for ensuring an exceptional experience for AMLE members and customers by efficiently handling membership inquiries, processing transactions, and managing member-related administrative tasks. This role requires strong organizational skills, attention to detail, and excellent customer service abilities to support AMLE’s mission and engagement efforts.
Key Responsibilities
Membership & Customer Support
Serve as the primary contact for member inquiries via email and phone.
Maintain accurate member and customer records in the CRM system (Protech) with attention to detail.
Address member concerns with professionalism and a solutions-oriented approach.
Provide administrative support for membership projects and initiatives as needed.
Transaction Processing & Administrative Support
Process all association memberships, event registrations, book orders, donations, and all other payments.
Generate Invoices and work with customers to obtain purchase orders as needed for payment
Handle all refunds and cancellations as needed.
Support the finance team with transaction reconciliation and reporting.
Timely application of payments (via ACH / Checks mailed to Office / Checks received via Lockbox)
Inventory & Event Support
Assist with the management of publications inventory.
Support conference and event shipments, ensuring timely delivery of materials.
Participate in on-site conference support as needed.
Required Qualifications
Minimum 2 years of experience in customer service, membership services, or administrative support (nonprofit or association experience preferred).
Strong knowledge of CRM/database management (Protech CRM experience a plus).
Proficiency in Microsoft Office (Word, Excel, Outlook).
Excellent communication and interpersonal skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Attention to detail and problem-solving mindset.
Work Environment & Additional Details
This is a full-time hybrid/remote work position.
Occasional travel for conferences or events may be required.
How to Apply: Interested candidates should submit a resume and cover letter detailing relevant experience and qualifications to hr@amle.org.
AMLE is the only international organization of its kind for middle school educators. With a community more than 35,000 members strong, AMLE is the go-to source for middle level education peer-reviewed research, best practice, and professional development. Explore our content and resources to learn why we are so passionate about young adolescents and get a sense of what’s possible when middle school educators support each other with a shared vision of success.