The Association for association professionals in Chicagoland
Chicago, IL
Chicago, IL-Hybrid Workplace
Schaumburg
Posted: 16-Apr-26
Location: Remote
Type: Full Time
Salary: $60,000 - $62,000
Categories:
Salary Details:
Preferred Education:
The American Psychiatric Nurses Association (APNA) is the largest professional membership organization committed to the specialty practice of psychiatric-mental health (PMH) nursing and wellness promotion, prevention of mental health problems and the care and treatment of persons with psychiatric disorders. PMH nurses view APNA as their go-to resource for networking, education, and dissemination of current information and resources. Its membership totals approximately 15,000 nurses and is growing.
APNA is seeking a team member to provide administrative and customer support for its education programs. The Education Support Specialist will report to the Manager of Education & Practice. Primary responsibilities are:
Provide customer service and administrative support relating to APNA’s accredited education programs.
- Customer support duties include:
- Assisting with inquiries via phone and email and troubleshooting customer issues.
- Helping with website navigation and account access.
- Sharing information about association education programs & events.
- Administrative and technical duties include:
- Support the development, implementation, and evaluation of education programs in adherence with accreditation requirements.
- Build and maintain online courses in APNA's learning management system (LMS), including proofreading content and testing course functionality.
- Maintain education records.
- Extract, format and organize data for reporting.
- Create and maintain spreadsheets.
- Perform additional administrative duties as needed.
Exceptional customer service skills, attention to detail, proficiency with Microsoft Office tools (particularly Excel), and proficiency with navigating websites and technology required.
