We are a growing, mission-driven trade association seeking a Membership Coordinator to support day-to-day membership and engagement operations on our small dynamic team. This is an excellent opportunity for an early- to mid-career association professional who enjoys building relationships, managing data and systems, and contributing to a strong, engaged member community.
Reporting to the Membership Engagement Manager, the Membership Coordinator serves as a primary point of contact for members and prospects, supports recruitment and retention efforts, oversees CRM and data integrity, and assists with events and communications. The ideal candidate is highly organized, detail-oriented, tech-savvy, and customer-service focused.
Key Responsibilities
Membership Recruitment & Retention
Support the full membership lifecycle, including outreach, onboarding, renewals, invoicing, and follow-up
Maintain accurate and up-to-date membership records and track key metrics
Assist with recruitment and retention strategies to grow and sustain membership
Member Relations & Customer Service
Serve as a primary point of contact for member inquiries via phone, email, and web platforms
Deliver timely, professional, and solutions-oriented customer service
Build positive relationships with members, partners, and stakeholders
CRM, Data & Systems Management
Serve as the primary resource for CRM/AMS management (currently HubSpot), ensuring data accuracy and consistency
Perform data entry, audits, cleanup, and ongoing database maintenance
Support workflow automation, system enhancements, and process improvements
Troubleshoot system issues and coordinate with vendors or internal stakeholders as needed
Generate and distribute reports on membership, events, and engagement metrics
Assist in developing documentation and procedures related to systems and data processes
Events & Communications
Promote participation in meetings, webinars, and the annual conference
Assist with event outreach, registration, attendee tracking, and post-event reporting
Support event logistics, including materials preparation, shipping, and occasional on-site coordination
Administrative & Operational Support
Provide administrative support to leadership and cross-functional teams
Assist with office operations, including supplies, vendors, and general logistics
Maintain an organized, efficient office environment
Qualifications
Education
Associate’s or Bachelor’s degree required (or equivalent experience)
Experience
1–3 years of experience in membership, customer service, administrative, or coordination roles
Trade association or nonprofit experience strongly preferred
Technical Skills
Proficiency in Microsoft Office Suite
Hands-on experience with CRM/AMS platforms (HubSpot, Salesforce, or similar)
Strong data management, reporting, and database maintenance skills
Experience improving workflows or troubleshooting systems is a plus
Core Competencies
Highly organized with strong attention to detail
Analytical, with the ability to manage data accurately and consistently
Strong written and verbal communication skills
Collaborative, service-oriented, and proactive
Work Environment
Full-time position
Hybrid schedule: 4 days in office, 1 day remote
Occasional flexibility required to support events and organizational initiatives
Occasional travel and ability to lift boxes up to 40 lbs
Why This Role Matters
In an association environment, the Membership Coordinator plays a critical role in delivering exceptional member service, maintaining high-quality data, and supporting strategic engagement initiatives. This position is central to strengthening systems, improving processes, and enhancing the overall effectiveness and growth of the organization.
